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Customer Relations Advocate The Dako Group - Auburn Hills, MI $14 an hour
CLICK TO VIEW MORE/APPLY: http://www.indeed.com/cmp/The-DAKO-Group/jobs/Customer-Relation-Advocate-045563c3a91e356f?sjdu=QwrRXKrqZ3CNX5W-O9jEvdjQJfbZw9lyDaXVl2_T9uFZH79tY6TJq_zNmmoEayzYUcjY2J1XT0T_egssXLmT0XViHaKyMP7QtPlZwNDGMVQ
The Customer Relations Advocate will be representing our client’s brand by answering telephone calls from existing and prospect customers. In this role, you will be empowered to “do what it takes” to leave a customer with the very best impression of the Brand. Delivering exceptional customer experiences is the only priority. In the role, you will be recognized and rewarded for providing these exceptional experiences.
Essential Functions: •Ability to leave a customer with a great impression of a Brand. •Demonstrate fiscal responsibility and exercise clear business reason when making decisions. •Formulate creative business solutions to achieve superior customer satisfaction. •Ability to quickly and accurately document information. •Ability to understand and properly apply our client’s Policies and Procedures. •Properly document customer information in the CRM tool. •Provide owners with answers to questions regarding vehicles, features, and services. •Work with a team to resolve customer/vehicle issues.
Qualifications/Required Skills: •Ability to work in a fast-paced, extremely customer-focused contact center. •Self-motivated. •Demonstrate strong business decision-making skills. •Demonstrate proficiency with the use of technology (Bluetooth, iPods, iPads, Streaming, and other cellular devices). •Familiar with social media/online environments. •Ability to interact with professionalism and maturity. •Ability to work independently, yet be a team player. •Display strong interpersonal skills. •Excellent verbal and written communication skills. •Ability to adapt and act quickly to process change. •Ability to multi-task and have strong attention to detail. •Strong Windows/PC skills.
Minimum Education Requirements: Degree preferred, but not required.
Hours of Operation: Monday through Sunday, 8:00am until 11:00pm.
We appreciate your interest in The DAKO Group. After careful review and consideration of your resume, we will contact you directly if we are interested in pursuing a further assessment. PLEASE, NO PHONE CALLS.
Salary: $14.00 /hour
Required experience: •Customer Service: 2 years