I have 30 years in #management, #customer service, #inventory #work from home
In a world where customer service is the fore front of every business, I feel that it is important to really understand what customer service really is . To me customer service is about providing a great customer expierence. If you think about it, as a customer most times it's not just the product that keeps you going back to your favorite brand , its the expierence you have with the brand. Did they meet all of your needs, did they provide great support, was the staff friendly , did you enjoy your EXPIERENCE when you visited last? So to me, when I am providing customer service, I try to ensure that the customer has a great expierence so that they contuine to frequent the business.
What is customer service to you? #customer #customerservice #renti #wordsofadvice #retention