In a world where customer service is the fore front of every business, I feel that it is important to really understand what customer service really is . To me customer service is about providing a great customer expierence. If you think about it, as a customer most times it's not just the product that keeps you going back to your favorite brand , its the expierence you have with the brand. Did they meet all of your needs, did they provide great support, was the staff friendly , did you enjoy your EXPIERENCE when you visited last? So to me, when I am providing customer service, I try to ensure that the customer has a great expierence so that they contuine to frequent the business.

What is customer service to you? #customer #customerservice #renti #wordsofadvice #retention

An exit interview is a survey conducted with an individual who is separating from an organization or relationship. Most commonly, this occurs between an employee and organization and/ or a member and association.

The exit interview as 3 purposes: to learn where the company can improve itself, to make sure employees leave feeling good about their service and, in some cases, to encourage the employee to stay under new circumstances. Discovering why employees leave should be an essential part of a company's strategic planning, but many miss this opportunity. Some companies may feel that there is no need to complete an exit interview because their turnover rate is so low, but I beg to differ! Turnover rates have increased drastically due to the pandemic, inflation is happening everywhere, and people are waking up and realizing that there are so many other jobs available that has higher pay and more benefits/incentives etc.

Please share with me some of your experiences with Exit interviews. Do you think they are beneficial? Does your company offer them anymore to employees who have decided to walk away from the company? After sharing your thoughts and giving your feedback with leadership, what was their response? Did they encourage you to stay?

#exitinterviews #feedback #experience #retention #turnover

If you’re looking for a great company and want to work from home, this could be the job for you. These high-paying remote service and support hiring opportunities offer, paid training, equipment, fantastic benefits and free internet access. Ready to get started? Use the Cox Communications job link below to start your hiring process today!

Cox Communications | Remote Customer Support & Retention | Application Link

• Search more other work from home job options, (IT, Marketing, Administration, Operations, etc.) at Cox Communications Careers

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Not interested in these jobs? Discover more work from home job leads and hiring opportunities at #remotejbs

Important Disclaimer: This job lead is a Cox Communications direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for this position at Cox Communication Careers

#CoxCommunications #workfromhome #remotejbs #hiringnews #jobsearch #customerservice #entrylevel #fulltime #retention #management #sales

Still looking for a legit, high-paying work from home hiring opportunity? Check out these healthcare customer support and clams jobs and see if the pay-rates, employee benefits, and job duties meet your remote job preferences. Just follow the Cigna job link below to learn more and apply online today!

Cigna | Remote Customer Service & Claims | Application Link

Application Tip -> How to landing the perfect remote job

Important Disclaimer: This job lead is a Cigna direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for this position at Cigna Careers

#Cigna #workfromhome #remotejbs #retention #customerservice #operations #fulltime #NationWideUSA

Wichita, Kansas - ADT has several work from home employment options available right now for remote job seekers in the Sedgwick County, KS area.

About ADT:

• ADT is an American company that provides residential, small and large business electronic security, fire protection, and other related alarm monitoring services throughout the United States.

• Important - We expect these job listing to remain open for another 5 - 7 days from the date on this post.

Current Work From Home Job Openings Include**:

• Customer Service Representative Work From Home
• Remote Customer Service Retention Representative
• Remote Outbound Account Representative (Winback)
• Team Manager, Customer Care Performance Operations

#WFH Application Tips to Help Get You HIRED!

• Does Your Resume Have What It Takes?

• 5 Tips you can use to get past an ATS

• Top 3 skills you need to land that WFH job

#ADT #workfromhome #jobsearch #hiringnews #security #customerservice #retention #management #Kansas #MidWest

I do not recommend this job to people with families

Your job now might be better because at Cox your just a number. Don't risk extra money and stress if you already good because in the end the don't care. They did train me well tho and you can make money there but they don't care about you as an individual it's all fake

Believing that they actually cared about me as a human being

Jobcase has a very interesting origin story. We initially reorganized from a machine-learning based hedge fund into an online media company. I suppose we used to be what John Doerr would categorize as a mercenary culture. But that is not at all the case now! Nothing could be further from the truth.

When the clarity of our mission came into focus (around 2013-2014), we embraced a missionary culture and vision – so much so that we reorganized the entire company around this vision both in terms of legal corporate structure, internal organization, revenue – everything!

And this refocus on a purpose-driven company, on a missionary culture, has made all the difference. Not only in our success as a company but in our satisfaction with our own worklife. Life is too short, and the age we live in is too ripe with grand opportunities, to simply focus on profit. One can build great companies who do great things – and that is what drives Jobcase. We are building great shareholder value – but we are doing so by helping millions of people - what could be better than that?

Our mission is to empower America’s workforce (soon to be global workforce). We believe we are in the greatest transition of managing one’s worklife since the initial industrial revolution over 100 years ago. Everyone today must be their own free agent to self advocate for jobs, for promotions, to figure out careerpathing and lifepathing, to figure out education and training needs, to advocate for proper pay and benefits – but how? Where does one go for support, for advice, for knowledge in an era in which the average 25 year old has already had 7 jobs (DOL) and where your manager is unlikely to be thinking of their own 10-year horizon, let alone yours? Answer: Jobcase. A free, open-access platform that empowers people to help each other succeed in their worklives, and provides tools and resources underneath to really help!

One paradox of this mission is that to build a platform that empowers people of every education level and skillset - it takes employees with some of the most advanced skillsets (data science, data analytics, software engineering). This part of the labor pool is unbelievably competitive to hire. One thing that materialized after we transitioned to a mission driven culture is that suddenly recruitment became easy, & attrition isn’t even a concern. People with these advanced skills almost always have job offers. And, these job offers always pay very, very well. A company can’t win the software engineering and data scientist talent wars by remuneration bumps alone. People with those skills are aware that they can be part of something more meaningful than just dollars. Some choose curing diseases. Some choose self-driving cars or augmented reality. Jobcase employees choose helping our fellow man. Imagine the satisfaction of knowing that you are building a platform for millions of people to leverage for their own success. Imagine being able to help people who may not have been lucky enough to have the benefits of education, mentorship, and support structures that you yourself benefitted from. It’s a great feeling to work at Jobcase. Now imagine you get a call from a transactional job-board, or ad-tech company asking you to leave Jobcase because they want to pay you $5k more for your labor because it can increase their profit by 5%. Of course our employees scoff at those approaches - because money isn't everything!. At Jobcase, you can generate wealth for your family, but you do so by making the world a bit better place – every – single – day. I can’t imagine trying to compete for top tech talent without our mission. It is not the reason we made the transition all those years ago - we did so because it was the right thing to do. But that decision's impact on our own talent recruitment is certainly a huge benefit and huge driver of our success!

But this purpose-driven approach is like that old saw that says ‘you can’t be a little bit pregnant’. You can’t be a little bit mission-driven. It has to be sincere and authentic and it has to impact every aspect of your company, or you are simply fooling yourself.

Jobcase’s northstar of “empowering people” impacts every conversation in every room of the office day and night. Even things as detailed or innocuous as ‘threading of conversations’ have programmers and product managers spending hours talking PEOPLE -not technology- in their planning sessions. Here’s how this 1 example played out:

When the team was putting together rules for how our conversation threads would work in the community section, the rules were dictated by hours of debate over how to best empower people. You see, as a social platform, people can connect openly with people, so only the Company-reviews are anonymous by default. So the engineers became concerned that we would not be empowering someone in the specific case where a person puts a comment out to the broad community only to regret it at some later date. And it doesn’t matter how much later. Imagine someone saying something unflattering about a competitive company, but later interviewing there. So the problem discussed became - how can people be open in the community but also empowered on a go-forward basis? Well the logical answer is to let them delete anything they’ve previously posted. But wait. This is great for that person but what about everyone else? What if they said something they regretted but 2 other people commented on it. If the root conversation is deleted, then the other ones lose their context. So in that example, we would empower the first person but do the opposite to the next 2 Jobcasers. Solution? We allow any comment that has not been ‘touched’ by another Jobcaser to be deleted by the author at any time, UNLESS the comment has been ‘touched’ by someone else – in which case we created an ‘anonymize this’ button so that it is no longer attributed to them. This way, they don’t have to worry about the comment being attributed anymore, but others still have their context. This was extra work (and therefore money spent) from the company, but it is the right thing to do for our members. And these kinds of conversations about preserving and improving peoples power happen everywhere – not just in the management suite, not just in sales and business development offices, not just in product meetings, but also in code meetings, in QA meetings, in EVERYTHING. A culture of empowering members MUST be pervasive or don’t even bother. And EVERY employee must be empowered with a veto button if they ever think a member’s rights are taking a back seat to any other decision.

We strive to walk the walk. And staying true to a purpose driven company vision is making recruitment and retention of employees, and growth of the fastest growing new social media site in the country – Jobcase.com – possible. It’s not easy – and you must often sacrifice short-term profitability for long-term enterprise value growth – but I highly highly recommend missionary over mercenary cultures to all aspiring entrepreneurs.

#entrepreneur #mission #culture #integrity #recruitment #retention #smb #management