#hospitality

So here's the problem. I work as a bartender and have for years. I've been at my current job for 4 years and my boss REALLY wants me to be a manager. I appreciate that he has faith in me and my ability to be a good leader, but I don't know that I want to be a manager.

I know it'll be good for my career development but I really enjoy being a bartender. But he's been asking me every single shift....

Advice? Thoughts?

#careerdevelopment #hospitality #whatdoido #advice #watercooler

As a courtesy to the owner, I will keep the company's name out of my post. This was a work-from-home, hospitality customer service job.

I worked at this company for four years, gaining experience in both hospitality customer service and various departments within the company. I loved my job and actually looked forward to going to work each day.

The company started to experience a growth spurt and along with that, some new management in the call center. As a Team Lead, it had been my responsibility to assist, coach, and develop agents on my team.

A new team lead came aboard and was trained correctly by our senior team lead on how to do her job. The senior team lead was in an accident that prevented her from working for about seven months and I became the senior team leader.

This new team lead, in turn, trained other new team leads on how to do the job her way, which left out quite a bit of paperwork that was required for the job. She and the other new team leads took advantage of the company by working excessive hours and became extremely bossy.

When I questioned what they were doing, I would get very rude comments back and those conversations were then given to the manager completely out of context and complaints made about me. Something wasn't sitting right, so I started documenting everything going on in the call center.

My responsibilities started being taken away such as one-on-one time with my agents and assigning work to be done. Our call center's focus became more quantity than quality which was a 180-degree turnaround for the company. Questions to my manager were being ignored and attempts at reprimanding me for the aforementioned conversations were being made by the manager and call center director.

At this point, I took most of my concerns and complaints to HR by way of a formal grievance on a Friday. By Monday, I did get to meet with the owner of the company who I highly respected until that meeting was over. As soon as that meeting was over, I was called into another meeting with the manager and call center director and given a formal reprimand. (thus retaliation)

Within a week, I was finally fired from my job via another meeting with the manager and call center director. I was ready for this as another company offered me a contract just two hours before I was terminated but the job would not start until November.

I filed for unemployment and figured that I would have to write an appeal. My termination paperwork stated a number of "exhibits" but no attachments to the email. I requested these exhibits from HR so that I could properly appeal if needed and was turned down stating they were proprietary and confidential. I most likely have all of these exhibits and many more.

In the end, the unemployment office stated that there was no misconduct on my part as claimed in my termination and I was given my unemployment. About the same time, the owner of the company emailed me and let me know he would be happy to give me a reference should I need one.

The moral to the story is this: if you are not comfortable at work, you feel like something is very wrong, DOCUMENT EVERYTHING! If your manager doesn't listen to you, find another job. I did and I am too damn old to put up with what I did for the past six months.

#workfromhome #termination #wrongful termination #retaliation #poor management #call center #hospitality

Business Professional, known for quickly achieving results on behalf of employers across industries.

Lets connect and network: http://www.linkedin.com/in/mike-barry-32259a41

Contact me if you're seeking a candidate with the following skills:

• Self motivated; can work with minimal directions and supervision to complete tasks
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#Joliet, #Illinois - Hollywood Casino is now hiring for multiple positions!

Hollywood Casino offers a fun casino environment with paid training, benefits including paid time off, tuition reimbursement, and 401K.

Job Opportunities Include:

• Custodial - EVS Attendant (Cleaning/Housekeeping)
• Security - Security Officer
• Cash Handling - Cage Cashier, Count Employee
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• Hotel - Night Auditor, Hotel Service/Telecom (Front Desk)
• Food & Beverage - Busperson, Deli Service Worker, Maitre'D

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Sonder, a company in the hospitality industry, is making a world of better stays for customers with a variety of accommodation options — from rooms to suites and apartments.

Sonder is hiring Hospitality Agents to provide hospitality services to their customers. This is one of the most versatile roles at the company and perfect for anyone who loves being on the go and finds fulfillment in serving guests.

Benefits

• Full Benefits (Medical, Dental, Vision)

• Annual Stay Credits (Annual) - $1,000 USD to stay at any location around the world

• Stock options for full-time employees

• Internal growth opportunities

• Comprehensive training

• High Energy, start-up environment

• Sign-On Bonus

• And much more!

Job Summary:

You are a detail-oriented individual who thrives in problem-solving guest issues and satisfying guest requests throughout the day. If you’re ready for a fast-paced environment that is focused on delivering amazing guest experiences, apply today!

Travel requirements: Must be willing to travel locally 100% Schedule details: 8 hour shifts, Flexible schedule

Responsibilities:

•Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles

•Guide guests through the Sonder experience, ensuring they have an amazing first impression

•Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, WiFi connectivity or overseeing contractor appointments)

•Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion

•Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use

•Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned

•Travel to multiple properties throughout the local area, as required

Requirements

• High School or GED diploma

• 2- 4 years of professional experience working in hospitality, service, or customer service experience

• Guest-centric and positive mindset

• Excellent communication skills

• Organized, hardworking, and detail-oriented

• Works well in a fast paced, challenging startup environment

• Ability to work a flexible schedule

• Ability to meet travel requirements

• Smartphone, Valid Driver’s License, Reliable Mode of Transportation, and Auto Insurance

• USC or GC work status

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#hospitality #jobsearch #customerservice #hiring

I worked at a restaurant once and a man was extremely intoxicated so we had to ask him to leave. We even offered to get him a cab home, free of charge.

Well, he didn't like that. About 10 minutes after he left the premises, he came storming back in with a large cup of gas station coffee and THREW IT in my managers face calling him every name under the sun...

Luckily, we caught the whole thing on our security cameras.

Craziness!! What's the most unbelievable thing that's happened while you were working?

#watercooler #hospitality #workstories

Hopper is a global team of hospitality enthusiasts and they're hiring for a remote travel agent. 🚨CLICK HERE to view job and apply

Job responsibilities:

• Help customers via chat or email
• Work out of multiple global distribution systems (GDSs) and a variety of internal tools and systems to quote, exchange and refund airline tickets
• Help users navigate the Hopper app, troubleshoot bugs and provide guidance on new features
• Constantly prioritize and re-prioritize a high volume of incoming travel requests for air and hotel bookings
• Provide an exceptional level of customer support to all users who reach out

Benefits include:

• Competitive salary
• Generous vacation and paid time off (including your bday!)
• 100% employer paid medical, dental, vision insurance
• 401k options

Minimum qualifications:

• Live and have authorization to work in the United States
• 2 years customer service experience
• Excellent computer skills
• Ability to work full-time hours

Apply now, this role will fill fast!

#workfromhome #nationwideUSA #customerservice #hospitality #hiringnews #hiringnow #remote #jobsearch

Join Wyndham Destinations as a Senior Customer Service Representative - hiring NOW! Pay ranges from $16.50 - $20.10 per hour on average.

View job and apply

Responsibilities include

• Provide customer service to WorldMark owners and guests

• Coordinate with other departments and vendors to complete customer's needs

• Promptly and accurately input owner issue information into internal systems to resolve issues

Qualifications

• High school diploma
• 2 years experience in customer service
• Solid ability to multi-task with strong computer navigation capabilities
• Exceptional listener with the skill to effectively communicate orally and written

CLICK HERE to apply >

#workfromhome #hiringnews #nationwideUSA #hiringnow #hospitality #customerservice #callcenter

Without telling me you’ve worked in a restaurant. I’ll go first, “86 the shrimp!”

#foodservice #hospitality #watercooler

So I work in the hospitality industry and have quite a lot of experience in field. I'm not sure on how to think with the recent interview I was just given , the phone conversation was a complete "you got it" vibe and he also set up a free night at the hotel to do a one on one interview at the location. When I made the trip up there (which was a three hour drive) I checked in and then was handed off to someone I was told about for right around a15 minute interview . I was asked three questions and then told that I was completely perfect for the position. Then was set free for the rest of the day to wonder around. The next day I had a 3 hr tour with the guy that I was originally suppose to have the interview with , so it took all day , after he pretty much told me he stole from the company and showed he openly starts gossip about his employees . At the end of this I got my 30 min interview with him and other than feeling , in my head not aloud, that he was completely unprofessional as the head of the department I was applying for he asked me if I was still interested , I said yes then gave me a "we will let you know" I've been a manger for this department before and i do not understand how he is where he is . It makes me think that if you are experienced and worked hard for it...it can basically be ignored of someone who is no where near that level and has the possibility to be your potential boss . Anyway he called me right when i was heading back to another long trip in the opposite way and gave me a last confusing thought to add to my already confused mind on what I just went through. He told me to have a good weekend and that my references were great . .