Looking for a company where I can learn and expand my knowledge.
136 Essex Ave email@example.com Hazlet Township, NJ 07734 Mobile: (732) 670-5720
Information Technology and Services Professional with experience as a Database Administrator, Expertise in Production Control, Prod Support, Resolution Team, Jaws, Autosys batch schedule supporting Applications and Systems. Strong analytical, problem solving and client relationship skills. Provided support for various platforms and applications. Served as team lead and individual contributor.
BuiltforHealth – (Voluntary) 2012 (Dec–June)2013
• Windows 7, File Sharing. Learn and Support US labor OSHA Record, Safety measures.
Goldman, Sachs & Co., Jersey City, New Jersey 1984(Apr –July)2011 • Long term of experience in Technology, Enterprise Systems supporting Equities, Firm wide, Fixed Income supporting Systems, Database and Applications.
Hardware: LUW, RedHat 4.5, HP Blade Modular, Sun Microsystems, System 36, IBM AS/400 series, VAX 8800,Stratus, Dell and HP Proliant, NT Server 2003, 3780 IBM Printers, 3420 Tape Drives, Avaya IP Phone, Blackberry, Interface with Mainframe systems, zOS 1.7
Software: Netcool/Omnibus v7.3, Sybase ASE 11.9, Sybase IQ, Repserver 15.2, DB2/UDB Version 9.7 Fix Pack 4, Oracle 10G (Oracle Enterprise Manager), Release 2, Hawk Capacity, Nagios, HP OvO, Putty, HP OpenView Exceed, Xwin, (iConclude), Aqua Studio, Microsoft Office 365, Legato Networker, Bud Tool, Remedy Ticket’s Microsoft SQL Server 2008, VPN ,Citrix, LUWpbgate, Windows Exchange Server, 2000/2003/XP 7, NAS, NAP, EMC, Windows XP, 7, Firewall, Kerberos ID, Knowledge of Shell, Perl scripting. Cisco IPCC Phone System.
GSO – Jr. DBA - Application and Database Support Technician 2009(May-July)2011
Goldman Sachs & Co. Supported Sybase, Sybase IQ, (UDB) DB2, Oracle and MSSQL databases. Served as L1/L2 support for maintenance streams weekly processing. This includes scheduled migrations, replication and applications issues in a data servers. foglight alerts, executing Queries against reporting database Work as a global team by following the sun support, standardizing documentation / tools and knowledge sharing.. • Executing Weekly database maintenance to reorg database health. Multi platform support. Based info from logs, process gets restarted with special privileges. Generated Incident reports to management with Post Mortem. Analyzing and resolving database problems using standard techniques and tools. • Performed root cause analysis for system alerts including capacity management, services and hardware. • Resolve and/or escalate issues in a timely fashion. • Created and altered databases when capacities exceeded thresholds set for monitored files systems and table space. Dev Sync for app users, cleanup database. Understand Firewall and Kerberos ID. • Supported DBMS and rebooted/started DB servers. Work and assist in power outage. • Follow-up and worked with data server DBAs and application teams when issues were warranted. • Represented Change Management initiatives where issues were identified with monitoring or Enterprise. Scheduling. Schedule/Monitor overnight database maintenance. Handle all exceptions . Autosys - Application Support 1995(Feb-Oct)2011 Goldman Sachs & Co. My expertise monitoring Autosys and Jaws Schedulers for over 30 instance + 400,000 jobs monitoring, support Applications streams. Schedule job, Sendevent% changing of handling job status. Alerts exception“ Event Process, Autoping, Chase jobs, Status”. Autosc, Agent connect, Remote agent, and client connections”. Monitor Crontab –l Unix(Solaris), Windows, AIX platform. Support critical milestones and SLA for Level 1 and Level 2. Support on Cron Jobs -Unix/, Linux, Windows exchange via Netcool sendtraps as a Unicenter job management application. Strong analytical, root cause analysis. Business savvy, below is a basic diagram of Unicenter Autosys job. Jobs running on LUW Platform. View Jil Queries for production job changes. Prime Brokerage apps support. . Global Command Center, Production Control Group 1995(Feb-Nov)2010 Goldman Sachs & Co. Served as team on a team responsible for 24x7 Enterprise Event Management L1 support. • Support 24x7 Global rotation staff, monitoring day to day activities. Proactive and re-active on real-time Monitoring business check. Identify and build tools / Scripts to aid in day to day tasks. Escalating problems to core development and engineering groups in a timely manner. • Global Event Management support performing first line support diagnostics and escalations. • Monitored 4500 servers globally including business critical hardware and applications. • Adhering to SLA’s, established procedures and monitoring milestones. • Participate in FTS (Follow-The-Sun) support model. Product Master KeepAlive Messaging agents Queue. • Performed weekly reporting for management on event management workload to improve efficiencies. • Routinely attended in-house training sessions provided by developers and engineering teams.. • WebLogic runtime environment. Work with engineers and assist during power outage. • Nagios/HP OvO – agent, monitoring. open source, customized; installed on a Unix or Windows box. • Served as a group liaison, notifying system engineers assist during power outage • Participated on clean-up critical production applications alert’s 90% reduction.
Special Projects: 2006(Apr-Dec)2010 Goldman Sachs & Co. • PCG (Production Control Group), cleanup Autosys Custody Technology application over 2,000 traps (2006involving Create and update Hawk (File System Capacity). VPN access Citrix from home support. • HWE (Home Working Environment) tracked user, RDP, insure access is given and updated, SharePoint for BCP (Business Continuity Process) Migrations. R1/R2. • Participate on tracking Incidents Management, Problem Management and Change Management. • Created quarterly SOX (Sarbanes Oxley) reports and loaded them to SharePoint for Federal Reserve. • Monitor Bridge Lines for critical incidents and events like Server crash and downtime. • Mounting Cartridge for Mainframe Robot IBM 3494 Tape library max 5000 tapes. NDM file Transfer.
Netcool/Omnibus/Tivoli - Version WebGUI 7.3 for Native client for Unix and Windows 1995 -2011
AS/400 I Series Model 595 2004-2008 Goldman Sachs & Co. Support Global platform for futures, links to Comex exchange, Coffee Sugar Coca exchanges. Process: Daily, Weekly, Fiscal, Month End jobs. Execute scripts for EOD jobs pricing. Support Futures Globally. Monitor Internal feeds interacting with Mainframe. Emulator TN5230 access NYoper console to monitor and submit batch jobs. Also monitor transmissions for batch jobs dependencies, respond to QSYSOPER pending messages.
Distributed Systems Operations 1984-1995
Goldman Sachs & Co.
Systems operator on Midrange systems, responsible for application batch processing and backups. AS400, Vax, Wang and Status systems. Pickup Commodities from exchange and upload data to Wang system
EF Hutton 1982-1984 IBM 3785 Printer, 3487 Tape drives, Distributed Wang Systems. Education 1981-2011 Empire Technical Schools - Certificate – Programming, Cobol, RPG II, Assembly, Computer Operations (NY) Goldman Sachs University – Sun Administration (1993). In house training – IBM AS/400, Diversity and Inclusion, Problem Management, Compliance. Webinars include DB2, Sybase Lock, One Minute Manager, and Start up, Shutdown/Restart Vax/VMS. LTS Operating the Stratus. Ten Mistakes using Sybase Adaptive Server, Index Not Design well, What are locks Index for performance increase I/O Performance.. 08/2011
Feeling completely demoralized today! Took on a customer service job out of desperation and the thought of clocking into my shift this afternoon has me on the edge of a breakdown. A job is a job… I get that but dealing with annoying customers flipping out with complaints over silly issues for minimum wage pay is not something I can see myself doing any longer without losing my sanity. I didn’t go to college for this Sh%$!! Is there a silver lining to any of this? Feels like everyday I spend at that job moves me further away from a career doing what I Love. I apologize for going on over this but like I said before… I’m in a real dark space mentally of this any losing hope. Thanks for listening.
I've been working call centered agent jobs forever. This is the only occupation that I've excelled in and consider to be a career move. Although, getting hired and maintaining employment through this field is not what it's expected to be. I'm told how polite I am and how I don't have disgruntled customers to deal with like other agents. I'm told that I do this job exceedingly well but I am either fired or forced to quit. I enter these jobs with ambition and work ethic and learning that this role as an employee and the call center doesn't carry any work ethic at all and is spinning my life into a whirlwind that my career choice as rejected my professionalism. If your reading this...know that these kinda jobs call center jobs plays favoritism and are not seeking seriously minded working professionals to fill their roles as an CSR. What's next for me only this New Year will provide. I currently have no direction.
I have a file interview and job offer call today, and I was curious if anyone knew what it was like to work there. The job is for Work @Home Gaming Support Consultant. Anyone with experience with this company and/or this position?
Looking for job I will love and enjoy to come in and get the job done!