As a courtesy to the owner, I will keep the company's name out of my post. This was a work-from-home, hospitality customer service job.
I worked at this company for four years, gaining experience in both hospitality customer service and various departments within the company. I loved my job and actually looked forward to going to work each day.
The company started to experience a growth spurt and along with that, some new management in the call center. As a Team Lead, it had been my responsibility to assist, coach, and develop agents on my team.
A new team lead came aboard and was trained correctly by our senior team lead on how to do her job. The senior team lead was in an accident that prevented her from working for about seven months and I became the senior team leader.
This new team lead, in turn, trained other new team leads on how to do the job her way, which left out quite a bit of paperwork that was required for the job. She and the other new team leads took advantage of the company by working excessive hours and became extremely bossy.
When I questioned what they were doing, I would get very rude comments back and those conversations were then given to the manager completely out of context and complaints made about me. Something wasn't sitting right, so I started documenting everything going on in the call center.
My responsibilities started being taken away such as one-on-one time with my agents and assigning work to be done. Our call center's focus became more quantity than quality which was a 180-degree turnaround for the company. Questions to my manager were being ignored and attempts at reprimanding me for the aforementioned conversations were being made by the manager and call center director.
At this point, I took most of my concerns and complaints to HR by way of a formal grievance on a Friday. By Monday, I did get to meet with the owner of the company who I highly respected until that meeting was over. As soon as that meeting was over, I was called into another meeting with the manager and call center director and given a formal reprimand. (thus retaliation)
Within a week, I was finally fired from my job via another meeting with the manager and call center director. I was ready for this as another company offered me a contract just two hours before I was terminated but the job would not start until November.
I filed for unemployment and figured that I would have to write an appeal. My termination paperwork stated a number of "exhibits" but no attachments to the email. I requested these exhibits from HR so that I could properly appeal if needed and was turned down stating they were proprietary and confidential. I most likely have all of these exhibits and many more.
In the end, the unemployment office stated that there was no misconduct on my part as claimed in my termination and I was given my unemployment. About the same time, the owner of the company emailed me and let me know he would be happy to give me a reference should I need one.
The moral to the story is this: if you are not comfortable at work, you feel like something is very wrong, DOCUMENT EVERYTHING! If your manager doesn't listen to you, find another job. I did and I am too damn old to put up with what I did for the past six months.
#computer #internet #poverty #cashstrapped #poor Recently a friend of mine arranged to have a paperback version of my book, The Cash-Strapped Person's Guide to Thriving in the Digital Age, put up for sale on Lulu.com so people who want a paperback book but don't want to deal with Amazon can go there instead. The link is in the first comment.
Sales, accounting, banking, makes the most money in my opinion....no experience, no degeee, neither did I when I first started. If you don't have college experience, no need to worry,start off in small retail jobs like metro pcs, Verizon, cricket cell phones and etc to build up your sales background. Work at each retail store for at least a year or half a year.Even if you are a independent sales distributor is good. While these jobs have terrible pay...it looks AMAZING on resume. Have a resume that you have worked with customers either face to face or on phone. Then combine them together....if you have 3 years or more working in sales AND customer service or just inteacting with customers period.start applying for those high paying jobs like I did. You can now make $18-$25hr or more with no college background..Experience is Key!! Not College!!...most important...self educate yourself in sales vocab words and work process. Good luck!