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Senior Implementation Specialist @ Dura-Line
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Medical Screener - Reception Technician (Customer Service)CSL Plasma - Oak Park, MI
Medical Screener - Reception Technician CSL Plasma - Oak Park, MI
Job Description Summary Responsible for greeting donors at the plasma collection center and conducting a series of registration ...
HEALTH INSURANCE
PAID TIME OFF
RETIREMENT BENEFIT
Job Description Summary
Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process.
Job Description
1 In compliance with Standard Operating Procedures (SOPs), assists qualified donors in completing the screening process. The screening procedures include but are not limited to assessing the self-administered health history, answering basic medical questions associated with the donation process, referring donors to medical staff when appropriate, and performing health screening procedures such as blood pressure, pulse, weight, and temperature. Performs finger stick to obtain samples to obtain donors' hematocrit and total protein levels.
2 Upon completion of the appropriate training, may educate new donors on the use of therapeutic products made from donated plasma. This includes explaining the screening process, the health screening tests performed, the appointment system, donation fees, center policies, proper nutrition, and any other information pertinent to the donor. Ensures that all donor questions are answered timely, accurately, and professionally.
3 May be involved in registering applicants and transferring donors based upon completion of appropriate training and operational needs of the center.
4 May answer the telephone and answer callers' questions or transfer calls to the appropriate staff members.
5 Maintains alertness and awareness to any reaction by a donor may have during or after the pheresis process and notifies appropriate staff.
6 Alerts Group Leader or Supervisor of donor flow issues.
7 Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the SOPs.
8 Understands the policies and procedures associated with hyperimmune programs at the center if applicable.
9 Maintains a clean efficient work environment and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions.
10 Maintains confidentiality of all personnel, donor, and center information.
11 May be cross-trained in other areas to meet the needs of the business.
12 Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business.
13 Perform other job-related duties as assigned.
Education
High school diploma or equivalent required
Experience
Minimum of three (3) months experience in a clerical or customer service-related position, preferably in a medical or health provider environment or equivalent combination of education and experience
Must be able to perform basic math calculations
Working Conditions
Ability to understand, remember and apply oral and/or written instructions
Ability to understand and follow basic instructions and guidelines
Must be able to see and speak with customers and observe equipment operation.
Occasionally perform tasks while standing and walking up to 100% of the time
Reach, bend, kneel, and have a high level of manual dexterity
Occasionally be required to lift and carry up to 25 pounds
Fast-paced environment with frequent interruptions
Frequently exposed to hazardous chemicals, extreme temperatures, and bloodborne pathogens
Required to wear Personal Protective Equipment while performing specific tasks or in certain areas
Required to work overtime and extended hours to support center operational needs
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, veteran status, national origin, or other legally protected classifications.
Please note, we may not have an immediate need at the present time; however, we are always interested in speaking to well-qualified candidates for future openings.
If you are interested in exploring a career with CSL, please apply. Someone will follow up depending on the current needs, but please be aware correspondence may not be immediate.
CSL offers the following benefits for this full-time position, most are effective the first day of hire: Options for health care benefits, including choices of plans for the medical and prescription drug, dental, and vision coverage; Company-provided basic life insurance and Short- and Long-Term Disability; the option to participate in CSLs 401(k) Savings Program; Paid Time Off (PTO) for use in connection with vacations, illness, and other personal business; and paid observed holidays as designated by the Company.
Our Benefits
We encourage you to make your well-being a priority. It's important and so are you. Learn more about how we care (at CSL.
About CSL Plasma
CSL Plasma is one of the world's largest collectors of human plasma. Our work helps to ensure that people with rare and serious diseases are able to live normal, healthy lives. We are committed to our work because lives depend on us. Learn more about CSL Plasma (.
We want CSL to reflect the world around us
As a global organization with employees in 35+ countries, CSL embraces diversity and inclusion. Learn more about Diversity & Inclusion (at CSL.
**Do work that matters at CSL Plasma! **
R-171090
CSL makes all employment decisions without regard to race, color, religion, national origin, ancestry, age, sex, gender, pregnancy, disability, marital status, sexual orientation, gender identity, genetic information, military status, protected veteran status (specifically status as a disabled veteran, recently separated veteran, armed forces service medal veteran, or active duty wartime or campaign badge veteran) or other classification protected by applicable US federal, state or local law. CSL complies with all applicable employment laws, including but not limited to Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act, the Fair Labor Standards Act, and the Immigration Reform and Control Act.
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