Know Your Employee Rights ...ijs😉

Follow this tip to get your career back on track >

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Verbally Abusive Customer

Knowledge base:

• Dealing with rude and verbally abusive customers is one of the more unpleasant aspects of working with the public. Although it can be hard to stay calm when a customer insults you, it’s important to handle the situation diplomatically and professionally.

Task:

• Here's a mock call with a verbally abusive customer. In this call, the customer was cursing and personally attacking the call center agent. This will show you how to handle an irate and verbally abusive customer over the phone.

❓: How do you or have you ever dealt with a rude and verbally abusive customer or just a person in general?

Share experience or insight...

FULL DISCLOSURE: *I’m only an independent marketer, In Serving Others: By creating a culture of organizational, personal, and community development, and In Integrity: By operating in an honest and trustworthy manner. The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position. Please feel free to email me (type: "Get-Steven" in the subject box) or contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.*

FAIR-USE COPYRIGHT DISCLAIMER

• Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational, or personal use tips the balance in favor of fair use.

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Handling Customer Complaints: Defusing Frustration

Knowledge base:

• Write down the type of complaint (service quality, pricing, or product) information about the customer – including their name, contact information, and account number.

Task:

• Imagine your phone rings, you pick it up and a customer of yours is furious, complaining about an experience he had with your product or service. Your immediate reaction may be to go into defense mode and try to stop the complaining in its tracks. But the more you attempt to cease complaints, the more irritated the customer becomes.

❓: What do you do?...

Summary: Sample topic from Skillsoft’s video-based course “Facing Confrontation in Customer Service” In the full course, you'll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding or overcoming them. You'll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution.

FULL DISCLOSURE: *I’m only an independent marketer, In Serving Others: By creating a culture of organizational, personal, and community development, and In Integrity: By operating in an honest and trustworthy manner. The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position. Please feel free to email me (type: Get-Steven in the subject box) or contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.*

FAIR-USE COPYRIGHT DISCLAIMER

• Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational, or personal use tips the balance in favor of fair use.

#wordsofadvice #workfromhome #customerservice #callcenter #advice #nationwideusa

Bad vs Great Customer Service

Summary: Here's a comparison between bad and good customer service with sample scenarios. This is not only for call center agents but for anyone who works in customer service and wants to know how to handle customers more effectively.

FULL DISCLOSURE: *I’m only an independent marketer, In Serving Others: By creating a culture of organizational, personal, and community development, and In Integrity: By operating in an honest and trustworthy manner. The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position. Please feel free to email me (type: Get-Steven in the subject box) or contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.*

FAIR-USE COPYRIGHT DISCLAIMER

• Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational, or personal use tips the balance in favor of fair use.

#workfromhome #hiringnews #jobsearch #nationwideusa #customerservice #callcenter

Unconscious assumptions can play a role if it's been a few years since you were looking for a job. How do you overcome an age bias that happens before you’ve even met the recruiter?

FULL DISCLOSURE: I’m only an independent marketer, In Serving Others: By creating a culture of organizational, personal, and community development, and In Integrity: By operating in an honest and trustworthy manner. The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position. Please feel free to email me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.
#jobsearch #workfromhome #hiringnews #interview #nationwideusa

Is Gmail for business?

Learn the best ways to use Gmail when you set up Google Workspace for your business. If you want to use Gmail for your business, a Google Workspace account might be better for you than a personal Google Account.

Gmail does have a free version where you can create an email address for personal use. As the email extension is a personal one (@gmail.com), it’s not recommended for business use. If you own a domain name, you can use it on Gmail for business through a Google Workspace account for as little as $6 per month. Learn how to set up Gmail for business in four easy steps.

How to Create a Business Email Address & Why You Need One A business email address is an email address on your domain, like myname@mybusiness.com. It provides instant legitimacy and recognition for your brand vs using a personal email domain such as @gmail or @yahoo. Best of all, getting one to use for work is affordable and super-easy: get a domain name, choose a provider, and set up your business email address.

#scams #jobsearch #workfromhome #wordsofadvice

#motivation Set your boundaries and develop a routine: wake up at the same time every day, take a shower, get dressed, etc. #wordsofadvice Keep as much of your non-work life as it was before the pandemic: eat well, exercise, and get fresh air—just remember to maintain a 6-foot distance from others. #workingfromhome

A. the home office

B. the office

Share what's on your mind

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I had to reach back into the archive to see this gem.

Wow, this show hit me like a brick. 6 years ago I left my 6 figure-paying job. And started my first business and I was absolutely terrified of venturing into the unknown, I surrounded myself with the right people with the right mindset and luckily it worked out beautifully. 💻

Here's the deal: 'for those who have critical thinking skills.'

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