Unemployment FAQs

Question: I’ve received my bankcard, but there are no funds on it yet. Is there something wrong with my claim? What should I do?

Answer: Check their online claim information to determine if additional information is required to be submitted to complete the claim decision process. Our office may be awaiting documentation to finalize the decision. Receipt of the bankcard does not mean that their benefit decision is favorable or that they should expect to see benefits on the card. The card is issued as part of the registration process for UI and not a reflection of the decision.

Question: What if my employer isn’t responding to UI, with required information? Answer: The claimant is not required to contact the employer. DETR will attempt to contact with the employer as needed.

Question: I work for a fitness company, why did unemployment send me a sports athlete form?

Answer: Professional athletes have some additional eligibility factors that may have to be considered to determine eligibility. An employee may be deemed professional athlete depending on the company structure and their role with the company is the problem. For example, you can work for a golf center as a “professional” that provides training, demonstrations, etc. and this UI rule may apply. It really is role and company specific. A filer needs to respond to requested information with what is needed to verify their particular employment relationship.

Question: How long is the waiting period once I file my claim?

Answer: Filers may be waiting for a determination of eligibility and this can take several weeks or more depending on the items on their claim. Filers are encouraged to review their correspondence tab in UI/your state for updates.

Question: If I don’t file my claim on Sunday, can I file on Monday or Tuesday?

Answer: Currently filing a weekly claim can be done any day of the week following the week ending (Saturday) you are filing for.

Question: How do I file for the alternate base period?

Answer: You will need to contact the Call Center to determine if this option is possible.

Question: What does “discrepancy pending resolution” mean? Answer: Wages or information provided does not match reported information and requires action. Please following instructions that may appear in the correspondence section of the claim for further action.

Question: I had an interview, but was never contacted, now what?

Last Update 7/14/20 Answers from DETR documentation and staff.

Answer: We currently have a volume that exceeds the number of staff to fit in all interviews at the pre-scheduled times. Since filers are home and not working, they should expect to receive a call from an adjudicator any day of the week until 8pm at night, except Sundays. They are expected to accept the call during any of these times in order anytime to complete this process.

Question: What does it mean if a person receives an “Error” or “Reference” number? What should be their next step?

Answer: If someone received either of these messages please refer them to this form:

Contact your local UI office. Here they will provide as much information as possible and them submit the form, indicating the error in the “Issue” section. The recipient can also include additional information. Someone from Unemployment will remedy the problem within 24-48 hours and instructions will be sent back to them based on the contact information provided in the form.

Question: Will employers see an increase in the unemployment premium because they were ordered to close, or did we provide an exception?

Answer: We won’t know for a while what the flexibility is going to be and it likely will include a process through the Employment Security Counsel.

Question: To qualify for food assistance, does my unemployment application have to be accepted or rejected? Is this application and response a requirement to receiving food assistance from the Department of Welfare and Social Services (DWSS)?

Answer: DWSS does not require Supplemental Nutrition Assistance Program (SNAP) recipients to pursue available resources such as Unemployment to be eligible for SNAP. DWSS does not delay SNAP benefits waiting for Unemployment to make their decision. DWSS does not pend a customer for proof of Unemployment Benefits or Status to evaluate SNAP.

Question: If my employment was in another state but I only worked in Vegas a few months, can I file my claim here?

Answer: Yes, a UI representative will talk with you about filing a combined wage claim as well. Please call the local number.

Question: What does it mean that my claim is pending due to alternative income review?

Answer: This means there is something in that section that UI may need to contact you about. On your home page it will tell you the day they will potentially set up a phone interview with you.

Question: What do I do if the password reset number is always busy and we've been calling constantly?

Answer: Unfortunately, that is the only way you will be able to reset your password. Also there is a new form online for an alternative method of requesting a new password: http://gov.nv.gov/Forms/Unemployment/

Hopefully this will answer some of your questions? #workfromhome #coronavirus #interview #healthcare #hiringevents #jobsearch #deliverydriver #application #foodservices #ridesharedriver