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🚨 Disclosure: The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position.
Virginia Dept of Motor Vehicles Fredericksburg, VA
DMV Direct Contact Center Agent, Multi-hire Website / About the company / Job posting
Virginia Dept of Motor Vehicles Fredericksburg, VA $31,200 - $39,440 a year - Full-time
Work-from-home agents must be able to troubleshoot any technical/connectivity issues they experience. Prefer prior experience in a work environment that… **
Summary of Role: If your values align with ours, we invite you to apply for the Remote Call Center Agent position. DMV’s remote Contact Center Representatives respond to customer inquiries via phone, email, and social media. DMV looking to hire customer service professionals with great analytical skills who can effectively communicate all aspects of DMV’s services. Our goal is to provide positive, memorable customer experiences with first contact resolution.
Disclosure: I'm a Independent fact finder, serving others; "By creating a culture of organizational, personal, and community networking, in integrity, by operating in an honest and trustworthy manner."
Please feel free to contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.
NOTE: The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position.
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Health Advocate is hiring for Claims Associate (Healthcare). Work-from-home equipment provided.
Health Advocate Website / About the company / Job posting
Claims Associate (Healthcare) Health Advocate ⭐⭐ 2.8/5 rating - Remote $20 - $22 an hour
Associate degree from an accredited college or university with major course work in business administration, liberal arts, public health, healthcare management,…Remote $20 - $22 an hour - Full-time**
Summary of Role: If you are someone who thrives in making a difference by helping others, have customer service experience and are committed to making a contribution while growing your career in the benefits administration industry this is the job for you. Health Advocate has training classes starting soon to help you build the successful career that you want - apply today!
Disclosure: I'm an Independent fact finder, serving others; "By creating a culture of organizational, personal, and community networking, in integrity, by operating in an honest and trustworthy manner."
Please feel free to contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.
NOTE: The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position.
#wordsofadvice #workfromhome #customerservice #callcenter #advice #nationwideusa #jobsearch #hiringnews #losangeles
Elwood Staffing in Colorado Springs is seeking remote CSRs for a call center that takes inbound calls for various retailers.
WORK FROM HOME CUST. SERVICE REP Website / About the company / Job posting
Colorado Springs, CO 80907 Remote $14.50 an hour - Full, Temp-to-hire
NOTE: you will be required to work one weekend. Various shifts available (Monday through Friday 08:00 am to... A center that takes inbound calls for various retailers...**
Summary: Elwood Staffing in Colorado Springs is seeking remote CSRs for a call center that takes inbound calls for various retailers. Must live within 30-40 miles of Colorado Springs WHAT'S IN IT FOR YOU? Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program.
Disclosure: I'm an Independent fact finder, serving others; "By creating a culture of organizational, personal, and community networking, in integrity, by operating in an honest and trustworthy manner."
Please feel free to contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.
NOTE: The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position.
#wordsofadvice #workfromhome #customerservice #callcenter #advice #nationwideusa
New work-from-home equipment provided jobs. As a Customer Service Healthcare Support Representative for Performant-Financial-Corporation, you will provide support in the Customer Service Department.
Customer Service Healthcare Support Representative II (SCA) Website / About the company / Job posting
Customer Service Healthcare Support Representative II (SCA) Performant Financial Corporation 3-3/5⭐ rating - Remote Remote
NOTE: Must be able to meet requirements for and perform work assignments in accordance with Company policies and expectations on a home remote basis...
Summary: As a Customer Service Healthcare Support Representative II (SCA), you will provide support in the Customer Service Department performing various administrative duties and clerical tasks as assigned in support of the company’s government healthcare contracts. This position primarily interacts with internal departments and resources, however, may have external client (or client representative) contact from time-to-time, and may provide support for one or more client contracts in support of the healthcare business. Primarily relies on pre-established guidelines and work instructions but can use judgment to resolve exceptions to data or workflow procedures. The position requires comprehensive skills working in MS Office, specifically Excel, and the ability to quickly adapt to new client applications. May provide guidance and training to level I personnel.
Disclosure: I'm an Independent fact finder, serving others; "By creating a culture of organizational, personal, and community networking, in integrity, by operating in an honest and trustworthy manner."
Please feel free to contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.
NOTE: The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position.
#wordsofadvice #workfromhome #customerservice #callcenter #advice #nationwideusa
CALL HANDLING TIP - Verbally Abusive Customer (with Explanation)
Knowledge base:
- Dealing with rude and verbally abusive customers is one of the more unpleasant aspects of working with the public. Although it can be hard to stay calm when a customer insults you, it’s important to handle the situation diplomatically and professionally.
Task:
- Here's a mock call with a verbally abusive customer. In this call, the customer was cursing and personally attacking the call center agent. This will show you how to handle an irate and verbally abusive customer over the phone.
❓: How do you or have you ever dealt with a rude and verbally abusive customer or just a person in general?
Share experience or insight...
FULL DISCLOSURE: *I’m only an independent marketer, In Serving Others: By creating a culture of organizational, personal, and community development, and In Integrity: By operating in an honest and trustworthy manner. The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position. Please feel free to email me (type: "Get-Steven" in the subject box) or contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.*
FAIR-USE COPYRIGHT DISCLAIMER
- Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational, or personal use tips the balance in favor of fair use.
#wordsofadvice #workfromhome #customerservice #callcenter #advice #nationwideusa
CALL HANDLING TIPS - Handling Customer Complaints: Defusing Frustration
Handling Customer Complaints: Defusing Frustration
Knowledge base:
- Write down the type of complaint (service quality, pricing, or product) information about the customer – including their name, contact information, and account number.
Task:
- Imagine your phone rings, you pick it up and a customer of yours is furious, complaining about an experience he had with your product or service. Your immediate reaction may be to go into defense mode and try to stop the complaining in its tracks. But the more you attempt to cease complaints, the more irritated the customer becomes.
❓: What do you do?...
Summary: Sample topic from Skillsoft’s video-based course “Facing Confrontation in Customer Service” In the full course, you'll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding or overcoming them. You'll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution.
FULL DISCLOSURE: *I’m only an independent marketer, In Serving Others: By creating a culture of organizational, personal, and community development, and In Integrity: By operating in an honest and trustworthy manner. The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position. Please feel free to email me (type: Get-Steven in the subject box) or contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.*
FAIR-USE COPYRIGHT DISCLAIMER
- Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational, or personal use tips the balance in favor of fair use.
#wordsofadvice #workfromhome #customerservice #callcenter #advice #nationwideusa
CALL HANDLING TIPS - Bad vs Great Customer Service | Scenarios with Explanation
Summary: Here's a comparison between bad and good customer service with sample scenarios. This is not only for call center agents but for anyone who works in customer service and wants to know how to handle customers more effectively.
FULL DISCLOSURE: *I’m only an independent marketer, In Serving Others: By creating a culture of organizational, personal, and community development, and In Integrity: By operating in an honest and trustworthy manner. The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position. Please feel free to email me (type: Get-Steven in the subject box) or contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.*
FAIR-USE COPYRIGHT DISCLAIMER
- Copyright Disclaimer Under Section 107 of the Copyright Act 1976, allowance is made for "fair use" for purposes such as criticism, commenting, news reporting, teaching, scholarship, and research. Fair use is a use permitted by copyright statute that might otherwise be infringing. Non-profit, educational, or personal use tips the balance in favor of fair use.
#workfromhome #hiringnews #jobsearch #nationwideusa #customerservice #callcenter
The City of Sacramento CA, Community Development Department is seeking a Customer Service Specialist to join the Code Compliance division.
Customer Service Specialist (Code Enforcement) City of Sacramento Website / About the company / Job posting / 174 reviews
City of Sacramento Sacrament CA, Hybrid remote $47,542 - $66,896 - a year
- Be organized and able to prioritize work in a constantly changing work environment. Methods and equipment used in processing payments.
Summary: *The City of Sacramento requires all newly appointed employees to be fully vaccinated against COVID-19 as a condition of employment. Candidates seeking accommodation from this requirement will be considered on a case-by-case basis.
You must have taken and passed the Customer Service Specialist Examination for further consideration.
With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the State of California with the ability to report to Sacramento-based physical worksites daily if required.*
Disclosure: I'm a Independent fact finder, serving others; "By creating a culture of organizational, personal, and community networking, in integrity, by operating in an honest and trustworthy manner."
Please feel free to contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.
NOTE: The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position.
#wordsofadvice #workfromhome #customerservice #callcenter #advice #nationwideusa
If your staff members do not embody your brand and represent a high level of customer service - how will this impact your company?
Here's a comparison between bad and good customer service with sample scenarios. This is not only for call center agents but for anyone who works in customer service and wants to know how to handle customers more effectively. video
Disclosure: I'm an Independent fact finder, serving others; "By creating a culture of organizational, personal, and community networking, in integrity, by operating in an honest and trustworthy manner."
Please feel free to contact me with any questions you might have regarding any posting that I may post. Feel free to follow me or connect with me.
NOTE: The job leads are a direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for any position.
#wordsofadvice #workfromhome #customerservice #callcenter #advice #nationwideusa