Unemployment Benefits in Massachusetts

Jobcase Team
Official Account

Welcome to the Jobcase resource center for unemployment in Massachusetts. If you are here, you are probably trying to figure out your unemployment benefits to keep you afloat during this challenging time. Applying for unemployment benefits can be complicated, so we put together these resources to help you navigate.

What is it called?

The Massachusetts Department of Unemployment Assistance (DUA) runs the state’s Unemployment Insurance (UI) program.


The fastest way to file a claim is online. You may file daily from 6AM - 10PM

To file a claim online, you must create an account on the UI Online portal. Start here

By Phone

You can also file for unemployment benefits or get help with your application by calling the TeleClaim Center. The number you call depends on your area code:

  • 877-626-6800 from area codes 351, 413, 508, 774, and 978
  • 617- 626-6800 from any other area code
  • 711 for Voice Relay

The TeleClaim Center hours are 8:30AM – 4:30PM, Monday–Friday.

Please follow the call-in schedule below:

Last digit of your Social Security Number (SSN) - Assigned day to call the TeleClaim Center:

Day of the Week to callLast Digit of SSN
Monday0, 1
Tuesday2, 3
Wednesday4, 5, 6
Thursday7, 8, 9
FridayAny last digit

Info you need to apply

To apply for unemployment, you need to provide personal information including

  • Social Security number
  • Birth date
  • Home address
  • Email address (optional)

FAQ + Resources

For tutorials on how to apply online

Good luck, we're here to help! Information is changing quickly. Please consult the state's applicable website provided above to be sure the information is valid.

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