✻ ✻ REGULAR CUSTOMERS VS. FRESH FACES?? ✻ ✻
One thing you’ll hear a lot of servers and bartenders talking about is their “Regulars”. These are patrons that come in often who develop long term personal relationships with the staff, and usually have some rituals related to your establishment (ex. favorite drink 🍹 or treat 🍔 🍰 they order weekly). Sometimes a true friendship can develop, and even carry over outside of the restaurant. Sometimes the person is friends with management or the owner - and they usually expect certain “perks”, but mostly these warm friendships are mutually beneficial to everyone and keep the restaurant running! I’ve worked at a small neighborhood brewery that had a lot of these folks come in and I cherished those relationships! 💞 🥂 💞 🍻 💞
There are other restaurants though that do a lot of high volume, turn and burn, constant business - with a lot of clientele. Large groups like schools and birthday parties come through, or the location is in a tourist area where there is a bigger customer base but a transient one. These places offer a chance to start fresh with each table almost every time! 💫 💫 💫
Would you rather meet as many new people as possible at work or build longer relationships with those in your neighborhood??
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I loved the relationships I had with my regulars! And when someone comes in multiple times, having them go from a new face to a regular is always a good feeling
You need both faces to be successful. Your regular will help maintain your business and possibly bring in fresh face’s. Business is constantly growing, so soon the fresh faces stay regular and continue the steadiness pace, while the fresh ones are are adding to your business. In my opinion it take both to build up a steady, solid business
I'm a regular at a few pubs and restaurant/bars. They count on us and appreciate us. I tip very well for that
I agree 👍 but yes depends on the business. In restaurant or bar 🍻 setting I would want alot of regulars . It would be a friendlyier atmosphere like Cheers. I started writing another answer and it glitched so I can't find where it went to. Also , the business built up because of you and when patrons start treating you more as a friend ,you can see the difference.They also recommend that business to their other friends.
personal i'd like try both just cuz some new people will be long time customers
It's a great topic to discuss. All the bars and restaurants I have worked in have regulars and fresh faces. I enjoy both types of customers.
I don't want to meet anyone. I just want to be back behind the employees only door left alone to do my tasks in peace.
I believe in in building business relationships as that is a positive thing that should always be done. Every business must manage things differently as they have different needs that should be met. There are some business owners who like to sell product only while other business owners are in the business of selling service and keeping those clients in that service.
great question. In my specific profession of selling insurance, the more different people you can meet the better. But that would be more in the area of my social life. In my work life, I'd rather not have much turnover. I've always found the cohesiveness and overall team performance improves the longer the same "crew" stays together. I also agree with your point about "regulars". Hands down that's even more beneficial to an insurance agency. Makes for much less headaches and problems. Except for that fabled 10% and the fact of it being 10% of a book of business will account for about 80% - 90% of all the "problems" and turmoil. You'll never hear from the completely happy and satisfied customer base but you'll definitely know who the dissatisfied and unhappy people are and if the carrier you're with happens to have the lowest rates at the time, you couldn't blow them out of your agency with 2 tons of dynamite 😁
That's a great question and I'd say you definitely need both stay in business. It's the same golden rule not just in food service but pretty much all industries.