Trusting the management,I worked very hard to keep our customer base happy and there business going while growing our customer base.loyalty means nothing in this day, I had twenty nine years working on Savin & Ricoh products.Not much to show but my character and honesty that’s something that I saw degrade in the management over the last years with this company.i was responsible for the largest county in south Alabama.I left Ikon office solutions after years of loyal service to join Lanier Worldwide.the manager I had at Lanier was the most honest person I have ever worked under,unfortunately he steeped down to technician position and we later merged the company with the Ikon office solutions group after Ricoh had purchased both company’s,my last ten years there I was trained on about three new products,mot fair to those customers that were charged a premium for servicing all the products I serviced.i worked /serviced all products Ricoh made.Was not trained on 80% of what I serviced,when they laid me and the other 4500 employees off 2011 they lost three major accounts that I had worked very had to keep.There concerns were that they were no longer being taken care of.One of those accounts had just purchased 250k work of new machines.they pushed them out the door because of lack of taking care of them.i guess my measly salary couldn’t be justified off of just those three major accounts I supported.i also had one (1) color account that was in the top 2 percent of revenue generating in the country,not company that is.i was 1 out of 90 that was offered a severance package,there were 1500 laid off that December,I got 11 weeks pay for 28 years of service,my insurance tripled so there wasn’t much left .My family was put second to many times over the years for this company,missed dance /games my son was in,my dads retirement and many others that I would not miss again ,I really thought I was with a company that had integrity and cared about there employees,those days of a company you can retire with are over it seems.i would suggest if you have copier under contract with any company,ask to see there technicians certification on the products you have them servicing,what’s fair is Good Business.I had co-workers calling me after I was laid off asking what or how I did certain things to keep key customers machines going,I finally told those that called me for support that they were no better than me to open up there laptop and study the product to learn how to maintain it.Management wants that service agreement dollar but they don’t spend that dollar to train there service technicians or to compensate them for what they do,the sales team gets treated totally different,there treated as if they were owners,I saw many unethical dealings that were done and management turned a deaf ear to it.