The line of business has angry frustrated customers all day long

I would increase the break times from 15 minutes to 20 minutes, and if in the event that an Engagement Specialist has an urgent need to use the restroom, to not make them deduct the time they use against their allotted break times.

Startek in Hot Springs, AR is sponsoring a #hiring event on Tuesday, December 4, between 9a - 2p, at 1321 Albert Pike Road, Hot Springs National Park, AR 71013. See Flyer information below for more details.

https://startek.jobs.net

I just tried to blow it off. Everyone has a bad day

People attitude I tried to get them to smile even if they was having a bad day.

getting sick

I worked at Startek in IN for a few months, the job was for a call center, so that much I understood. Training was ok at best, there were too many things changing all the time, between staff, and the content. You got 3 weeks of classroom training, then 3 weeks in what was called A bay. During A bay, you were learning how to talk on the phone, navigate the computer, answer questions, and educate the customer. We weren't sales, we were the long distance department, but we had this stupid thing that no matter why they called in we had to use to try to sale them something. I hated it because everything was going great then I had to try to sale them somethong...a great call turned into a bad customer exp. Because we were forced to try to sale them something. If we didn't use it, they 'coached' us on it, in other words bitched at us for not using it. Moving on, after A bay they turned you loose into production....you have very little understanding of what's going on, then it's like they left you! Most of the leadership was toxic, you would spend 10-15 min waiting to get a question answered, then again get bitched at for you hold times and aht times. You could never get a straight answer from anyone, sometimes the same question had 5 different answers, consistencey was a word never heard of...the crap that they wanted you to look up in this information piece of crap was often wrong, and it was totally useless, it was at best a bunch of nonsense! I was fired from there because I gave information my supervisor told me to give, which turned out to be wrong. The day I was fired, my supervisor and I had to meet with the main guy...he asked me why i didn't do this or that, I told him I asked my supervisor and told him what she told me. He looked at her, and she bold face lied...I never told him that! She even tried to claim that she wasn't even there that day.....didn't bother to stick up for me, nothing. I was fired afte that meeting. Needless to say the leadership was very toxic, you had zero support, they never told you good job unless it was a kudos from a customer, other then that, no matter what they'd find something to bitch about. I was so glad to be away from that place! I have never been to work where it's been so damn toxic. My best advice is to stay FAR away!

In the beginning it was a mess...the trainer was new and pregnant and the class ran all over her . I learned nothing. Then in comes this other trainer denetra. I thought so would be a good trainer but she turned out to be very uncaring and if she doesn't like you she will make sure you fail at your job as a customer service rep at startek. There program is complicated and there saying fake it til you make it is right. This is why Sprint customers are so made....people who are not properly trained and don't have enough floor support to help you are going to tell you anything to make the customer happy....floor support sucks there...they show you one time and expect you to remember while your having to run 3 different programs at once and type and listen to detail and have an angry customer call you names...no wonder Sprint customer are mad....heads up....sprint can't train there employees with an honest modo so who would want to use them as a carrier plus there service sucks ...they take it til they make it. Haye sprint

Star-Tek Inc, in Hamilton, OH is hiring up to 150 Customer Service Reps. for its Inbound Call Center in downtown Hamilton, OH. Follow this link for details (http://bit.ly/1VqfkFa). CSR’s will provide inbound customer care on behalf of a global information services client. Interested candidates can apply in person at the StarTek office at 150 High Street, Hamilton, OH 45011 or on the company career page (www.startek.com/careers).