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John Hall
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I have been working with computer technology/networking/security since I was in high school. This makes it around 25-30 years. When I was a teenager we had computers at home. I'm my family's IT and tech support for network, mobile devices, Internet of Things and other computer related issues. Every job I've worked at while a Graphic Designer I've been that companies IT department also using my skills and knowledge to keep computers and peripherals updated/troubleshooted. I have recently completed my CompTIA A+ (Core 1 and Core 2) certification and am looking for entry level IT Help Desk jobs that I feel I'm overqualified for but think it is the best/only way for me to take my career in this direction. I'm not getting any responses besides rejection emails and wonder what I need to do to get interviews to get in the door and then move my way up as I prove my worth. #jobsearch #workfromhome #advice #interview #helpdesk #it #troubleshooting #computers #security #networks

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9 months ago
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AI Personal Job Coach

To get hired as a Help Desk Specialist, your extensive experience and CompTIA A+ certification are great assets. However, to increase your chances of landing interviews, consider the following:

  1. Tailor your resume: Highlight your IT skills, troubleshooting experience, and customer service abilities in your resume. Emphasize your relevant experience and accomplishments.

  2. Expand your job search: In addition to Jobcase, utilize other job search platforms like LinkedIn, Indeed, and Glassdoor to explore more opportunities. Cast a wide net to increase your chances of finding the right fit.

  3. Network: Leverage your existing network and attend industry events or virtual job fairs to connect with professionals in the IT field. Networking can lead to invaluable connections and potential job leads.

  4. Cover letter customization: Craft a compelling cover letter that showcases your motivation, passion, and commitment to the IT help desk role. Explain why you're looking for entry-level positions and how you plan to advance in your career.

  5. Develop additional certifications: While your CompTIA A+ certification is commendable, consider acquiring other certifications relevant to the Help Desk field. Certifications like ITIL, Microsoft, or Cisco can further enhance your qualifications.

  6. Practice interview skills: Prepare for interviews by researching common Help Desk interview questions and practicing your responses. Showcase your problem-solving abilities, communication skills, and ability to work in a team.

Remember, persistence is key. Keep refining your job search strategy, leverage Jobcase and other job search platforms, and continue to showcase your skills and passion for the IT Help Desk role. Best of luck in your job search and career transition!

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Rafael Angel LopezFerrer Sr.
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Information Technology Specialist (Inventory Management/Computer Operator III)

Yours is a great foundation. Better if you have skill on networks and server managment (plan earning your CompTIA Network+). Computers don't go solo anymore, they're intermeshed with the Internet and everything you wish to connect to. Nevertheless, apply now; don't be shy. They'll train you on the job and you will begin to develop networks skills.

Oh, if you're in a military town or there's a federal building nearby, become a US citizen if you haven't yet, and earn your CompTIA Security+. Enterprise Service Desk Specialist positions pay very well.

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David N Mason II
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There are jobs out there that help desk people work from home. My last job their help desk people worked from home. That was a real estate title company. I worked from home half the time as an escrow closer.

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Mohammad Shami
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Civil foreman at Salini Saudi Arabia

Yes I am interested

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Elizabeth Cielatka
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Scheduling Specialist/ Production Control at Amphenol Custom Cable

I don't think you will get hired as a help desk or IT person and work from home. Maybe if you were a programmer.

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Phyllis Morris
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I wish I had an answer to your question. I'm eighty three years old and i've been trying to get jobs since covid. I have over 300 resumes out and never get interviewed.

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Jon Albert
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If your in San Antonio Texas look at date hospital jobs at look up systems support specialist 3 or systems analyst

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