Understand completely what your job function will be. And realize you are working under the gun every day to please your customers.

Believing that the owners would stop being passive/aggressive.

When both owners were there. There would be a lot of tension.

We would have an interactive conversation when it came to the employees. As General Manager it was essential to have open communication.

Pleasing the customer. My favorite part of my function there was interacting with the customer.