THE BIGGEST MISTAKE THAT I EVER MADE WHILE EMPLOYED AT JTA WAS "FORGETTING TO TURN IN A LOST ITEM THAT WAS FOUND ON MY BUS DURING MY ROUTE AFTER MY WORK DAY. THE BIGGEST!!!!!!

THE BIGGEST MISTAKE THAT I EVER MADE WHILE EMPLOYED AT JTA WAS "FORGETTING TO TURN IN A LOST ITEM THAT WAS FOUND ON MY BUS DURING MY ROUTE AFTER MY WORK DAY. THE BIGGEST!!!!!!

MY BEST REMEMBERANCE OF MY MOST STRESSFUL DAY AT JTA WAS ON THE M4 ROUTE. I WAS RUNNING BEHIND SCHEDULE DUE TO A TRAIN ACROSS THE ROADWAY. THEN THE CUSTOMETS GOT IRRITATED AND STARTED USING PROFANITY. I HAD TO REASON WITH THAT ALONG WITH THE FACT THAT I'M YET TO GET MORE DISGRUNTLED PASSENGETS ON THE WAY. I HAD TO KEEP MY FEELINGS UNDER CONTROL AND THAT IS NOT SO EASY ON THE M4 ROUTE. ANYWAY, IT ALL PASSED AND IT MADE ME A BETTER INDIVIDUAL IN MY SERVICE TO THE PUBLIC.

I REMEMBERED MY TRAINING PREPAREDNESS. I LISTENED TO THE MATTER AND GAVE THE SPEAKER RESPECT AND TIME TO GET THEIR POINT ACROSS. THEN, I REFERED THEM TO MANAGEMENT OR I SIMPLY APOLOGIZED AND ASKED FOR FORGIVENESS. I EXTINGUISHED THE FIRE BEFORE IT GOT OUT OF CONTROL. SOMETIMES I HAD TO JUST WALK AWAY OR NOT RESPOND AT ALL. "A SOFT ANSWER TURNETH AWAY WRATH".

I LOVED THE ATMOSPHERE OF PROFESSIONALISM AND THE RESPECT OF EACH AND EVERY INDIVIDUAL OF THE WORKFORCE. I LOVED THE SERVICE I OFFERED TO THE GENERAL PUBLIC AND THE PEOPLE WHOM I GREW FOND OF OVER THE YEARS. AS A WHOLE, I LOVED THE IDEA OF BEING AN INTREGAL WORKING PART OF THE WHOLE.