Check out this new entry-level work from home hiring opportunity that offering a comprehensive new hire 100% paid virtual training program, company equipment, (including computer, monitor, virtual phone, etc.) and amazing employee benefits. Use the job link below to learn more...

Ciox Health | Client Service Representative | Application Link

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Important Disclaimer: This job lead is a Ciox Health direct hiring opportunity and NOT a Jobcase sponsored job alert. Interested applicants are encouraged to practice due diligence during the application process and pursue any additional inquiries for this position at Ciox Health Careers

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Ciox Health has full-time, work from home, (Virtual US/Remote) Contact Center AgentsEmployment opportunities available right now.

Job Overview:

• The Contact Center Agent is responsible for making outbound phone calls through a Dialer system to assigned medical providers to obtain required medical charts on behalf of Ciox’s clients while following approved company and HIPAA guidelines.

Job Responsibilities:

• Handle outbound calls professionally and efficiently
• Must have strong customer service skills
• Handle and resolve scheduling issues with Provider Office while on the call
• Log all call transactions into the designated computer software system(s)
• Ability to assess and escalate calls as needed
• Responsible to meet company set performance goals (KPIs)
• Must be a team player and willing to adapt to change
• Use call scripts to encourage medical providers to send in charts via different retrieval methods, including onsite technician, fax, mail, provider portal, etc., read more

Job Qualification Requirements:

• High school diploma or GED is required
• 2-3 years Contact Center experience, outbound call and/or sales call experience required
• 1-2 years of customer service experience required
• 1+ year experience working in a remote capacity required
• Exceptional accuracy and attention to detail
• Strong verbal and written communication skills in English
• Telephone skills including the ability to speak clearly with a pleasant and professional tone
• Able to interpret and communicate information accurately
• Possess good judgment, patience, and diplomacy
• Ability to work in fast-paced, results-based environment, read more

Apply online today at https://careers-cioxhealth.icims.com

Discover more company and job information on the Ciox Health Career FAQ page

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M.y job

My Job

All the people i work with and mt supervisor was the best

Use the opportunity to “wow” the angry customer with your service excellence and if done correctly, you could turn an angry customer into a loyal customer for life.

I would listen to the customer and show compassion to let them know that what they are saying is important and they are being heard.