Have you ever been bribed to do something for a guest/customer?

This actually happens alllll the time in the hotel industry! Matter a fact, this happened to me today. A guest was checking in to our hotel and she was apart of our loyalty program ranking at the top as a Titanium member! Her family chose to stay with us to celebrate 🎉 her daughter’s wedding 💒 She booked a standard room with 2 Queen Beds, but wanted to be upgraded to a two bedroom sweet free of charge. Now, I do understand that her visit to our hotel was for a special occasion but we do not have the availability to accommodate her request. I communicated that to her and she was very unhappy so she tried to bribe me with $100💵….there was nothing I could do because her reservation was for 6 nights and we just didn’t have the room availability. I apologized and comped her parking fees for her, she did end up keeping her money!

Has this ever happened to you?! Do you bend the rules for customers/guest? #Bribes #Customers #Guest #Hotels #Tips