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Tricia Hendrix
Community SpecialistBullet point
Community Specialist
over 6 months ago

Calling all call center reps!! Want to work from home for a company that believes a career should provide competitive pay and benefits, a collaborative and supportive work environment, strong employee culture and cutting-edge technology and services?

Virgin Pulse is HIRING experienced (no first timers) call center employees to work from home!!

According to Glassdoor this position pays $19/hour

Who is Virgin Pulse?

Virgin Pulse, founded as part of Sir Richard Branson’s famed Virgin Group, helps organizations build employee health and wellbeing into the DNA of their corporate cultures. As the only company to deliver a powerful, mobile-first digital platform infused with live services, including coaching and biometric screenings, Virgin Pulse’s takes a high-tech-meets-high-touch-approach to engage employees in improving across all aspects of their health and wellbeing, every day – from prevention and building a healthy lifestyle to condition and disease management;all while engaging users daily in building and sustaining healthy habits and behaviors. A global leader in health and wellbeing, Virgin Pulse is committed to helping change lives and businesses around the world for good so that people and organizations can thrive, together. Today, more than 3100 organizations across the globe are using Virgin Pulse’s solutions to improve health, employee wellbeing and engagement, reduce costs and create strong workplace cultures.

Who are they looking for?

You are an attentive customer service professional with the skills and abilities to help make Virgin Pulse programs come alive. In the role of Member Service Representative you will know how to address issues, provide support and offer information as needed in order to keep customers satisfied and help preserve business.


What will you do?

  • Handling incoming calls from members and clients regarding a variety of requests
  • Demonstrate and maintain professional oral and written communication with customers, co-workers and other Virgin staff
  • Use top-notch interpersonal skills able understand customers’ inquiries or complaints and deal effectively with callers who may be frustrated or angry
  • Navigate multiple databases simultaneously for member research and resolution
  • Answer questions about client and product design as well as Virgin’s involvement with members’ overall wellbeing
  • Assist members with any technical issues related to website or products and escalate issues to as necessary
  • Possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
  • Use excellent listening skills with the ability to ask probing questions, understand concerns, and overcome objections Identifying, researching, and resolving customer issues using Virgin databases
  • Follow-up on customer inquiries not immediately resolved
  • Accept repetitive work tasks performed in a confined work area
  • Consistently meeting established performance and quality standards

What you bring to the team

In order to represent the best of what we have to offer, you come to us with a multitude of positive attributes including:

  • High school diploma or equivalent required Some University or Post-secondary Education preferred
  • Must have at least one year customer service experience in a call center environment
  • Familiar with cloud based contact center software desirable
  • Excellent written and verbal communication skills
  • Strong personal computer usage and Internet proficiency skills
  • Ability to type 30 wpm minimum with accuracy
  • Ability to adhere to defined schedule of 12:30 p.m. - 9:00 p.m. EST - Monday-Friday

Interested? APPLY HERE NOW

Not interested but want to WFH still? Check THIS out!

#workfromhome #nationwideusa #hiringnews #jobsearch #virginpulse