
Walgreens Call Center in Muscle Shoals is HIRING!!
Walgreens Call Center is continuing to hire through the beginning of the year!!
Position: Pharmacy Technician (Formerly Clinical Customer Care Advisor)
Job Summary In accordance with state and federal regulations, performs data entry and patient registration. Responsible for resolution of third party rejects and responding to high volume customer inquiries, working under direct supervision. Follows standard operating procedures and performs duties in accordance with Company policies and procedures. Responsible for using pharmacy systems to obtain patient and drug information. Duties may vary based on assigned department.
Job Responsibilities •Using Walgreens prescription data entry procedures and guidelines, processes new patient registration by entering data into appropriate system. Handles patient prescription requests within HIPAA guidelines and enters refill orders for processing. Troubleshoots to obtain missing prescription information, and interprets medical abbreviations (SIG codes). Resolves all data entry related exceptions. •Handles correspondence to patients (inbound calls, chats, emails) and makes outbound calls to prescribers and patients as needed. •Resolves Third Party Rejects by reviewing, gathering information, making corrections and resubmitting for processing according to individual plan requirements. Makes telephone calls to insurers and others to obtain information, gain override approval or otherwise resolve the Third Party Rejects. •Provides assistance to Pharmacists, both those in the facility and those at other locations. Identifies and communicates issues to senior level staff as appropriate. •Must obtain active technician license or certification within the first 90 days, and maintain an active technician license or certification.
Basic Qualifications :
•High School Diploma or GED
•Registered Technician license, or ability obtain a company sponsored one prior to being hired by Walgreens, if required by the state where this position is located.
•Basic level PC skills (for example: start up and shut down computer, use mouse to point and click, start and close programs, switch between programs, save files, print documents and/or access information on-line).
•Basic Search Engines skills to include opening a browser, typing in URLs in the correct location, using a search engine, bookmarking a site, navigating using back/forward/stop buttons, and filling out forms online.
•Intermediate level keyboarding skills (at least 25 WPM, touch typing, formatting documents).
•Communicate effectively in writing and verbally.
•Open availability between the hours of 6:00AM-11:00PM
Preferred Qualifications :
•At least one year of pharmacy technician experience in a retail or call center environment.
•Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
•Required certification/registration as a Pharmacy Technician by state as granted by the state Board of Pharmacy or nationally recognized certification agency.
•Intermediate to advanced level keyboarding skills (at least 35 WPM, touch typing, formatting documents).
If this is you, please apply to the link below!!
https://jobs.walgreens.com/job/muscle-shoals/pharmacy-technician-i-call-center/1242/6461401
If you have any questions regarding the role, please feel free to message me!

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Job : Pharmacy Technician / Long Term Contract / Frisco TX USA
Job Title: Pharmacy Care Coordinator I/ Pharmacy Technician Job Duration: Long Term Contract Interview Method: Phone then In Person Address: Frisco, TX USA
Skills: -Order Entry -Prescription Filling -Assists the patient
Arpit Sharma 972-996-6459 arpit.s@saxonglobal.com Saxon Global Inc.

Pharmacy Technician I/ Long Term Contract / Frisco TX USA
Job Title: Pharmacy Care Coordinator I/ Pharmacy Technician Job Duration: Long Term Contract Interview Method: Phone then In Person Address: Frisco, TX USA
Skills: -Order Entry -Prescription Filling -Assists the patient
Responsibilities: • Acts as the patients advocate to ensure that the prescribed drug therapy and pharmacy care plan are followed as prescribed and also meet the medical, social and personal needs of the patient. • Assists the patient by coordinating their prescribed pharmacy care with the patients’ health care providers, payers, and other health related resources to ensure successful drug therapy outcomes and demonstrate value to patients, healthcare providers and payers. • Answers and resolves patient inquiries within committed time frames. Understands the physical, psychological and social challenges of specific disease states and assists the patient with drug therapy and pharmacy care issues. • Promotes drug compliance. Reports all adverse events related to drug therapy and pharmacy care. Establishes and maintains strong customer relationships with physician practices to streamline communication to the patient, payers, pharmacist, nurse, lab and other healthcare related parties. Participates in Administration of patient's pharmacy care plan. • Troubleshoots and resolves patient and payer issues in a timely fashion. Works in a team-structured environment to provide support to other members of the healthcare team. • Embraces a continuous quality improvement customer service approach by pro-actively identifying areas of improvement and communicating those ideas to the healthcare team. • Maintains current notes and documentation related to patient's drug therapy and pharmacy care plan; flags issues that need to be addressed. • Coordinates responses and resolutions with appropriate internal and external parties. • Actively participates in discussions with pharmacists, nursing services, pharmacy support manager and other pharmacy care coordinators to review cases and related drug therapy and pharmacy care plan issues. Performs related duties as assigned. • Strong time management, organizational skills, initiative, professional demeanor and positive attitude Attention to detail, quick study, self-motivated, proactive, and the ability to work independently with a high degree of initiative Ability to communicate effectively both orally and in writing Ability to promote a positive team environment • A champion for excellence, efficiency and quality • Ability to collaborate with other professionals within the organization • Strong interpersonal skills • Working knowledge of Microsoft Office Suite including Word, Excel, Access and Outlook.
Arpit Sharma | Technical Recruiter 972-996-6459 | arpit.s@saxonglobal.com Saxon Global Inc.