working in the cosmetic part of Dillards many events to produce sales. Event planning and execution is stressful. Always try to have fun with any event and laughing takes the edge off any stress. If you can't have fun, you should not be in that position.

First thing I always say when confronted with anger. What can I do to make the situation better? That usually calms the situation and leads to conversation to resolve the issue

opportunities for advancement.

Customer service. Love customers trust in me for my knowledge about Dillard's products. Satisfaction demonstrates repeat business

I don't recall any issues with my co-workers or anything dramatic with costumers. Common issues is changed of schedule but we resolve amicably.

I get to see New for me and my kid's

You have to make enough sales to cover your hours. They call it SPH(sales per hour) Mind was in the high 200.00 per hour. If sales are not made than you get a pay cut. Mine were always above due to having loyal customers. If you go below a certain amount it is a termination.

The biggesyt mistake was answering the incoming phone call.

Outdated equipment. The misdirected call that came in and I provided the customer the extension for the dept she was needing. The customer said I was rude and hung up on her, which was not true. The assistant management informed that I was terminated due to them having to stand behind the customer. No option of transfering call because the phones are so old. They are the same phones I grew up with in the 80's.

Outdated equipment. The misdirected call that came in and I provided the customer the extension for the dept she was needing. The customer said I was rude and hung up on her, which was not true. The assistant management informed that I was terminated due to them having to stand behind the customer. No option of transfering call because the phones are so old. They are the same phones I grew up with in the 80's.