How would you answer this interview questions: "Describe a time you influenced a decision without formal authority"?
I’ve worked on fishing boats. Lines get tangled and fish get lost. But sometimes that’s not always the case. Being quick witted and trusting your extinct plays a big roll in the fishing industry.
In my previous role, we were seeing repeat customer complaints about a specific connectivity issue. The standard guidance was to escalate these cases, but that often led to long wait times and frustrated customers. I wasn’t in a supervisory role and couldn’t change the official process, but I felt there was a quicker way to resolve many of these cases at first contact. I started tracking patterns in the tickets I handled and noticed that a large percentage shared the same root cause. I documented the steps I used to resolve those cases successfully and shared the data with my team lead, focusing on how it reduced call time and repeat contacts. I also informally walked a few teammates through the approach during quieter shifts and asked for their feedback, adjusting the steps based on what worked best for them. My team lead agreed to pilot the approach. During the trial, first-call resolution improved and escalations dropped. The steps were later added to our internal troubleshooting guide. I think the key was focusing on customer impact and efficiency, rather than positioning it as a process change I wanted personally.
I used to boost morale just by being upbeat and positive. Clap and tell everyone we got this!!
Can I do it part time
Report issues with equipment that not working properly and suggest ways to cutdown on waste of products
Make suggestions for setting, meal choices and always looking to safety issues that could harm customers or staff
Good listener, willing to help others and catches on quickly
As a Contract Administrator I was responsible for vetting contractor and making recommendations to management and monitoring contractors activities to ensure compliance with agency policies and procedures.
I am interested in remote
We work 13 hr shifts, 6 days a week. Come 1:15 am, I used to seeing 5 guys who do the overnight clean up. But this time, I only saw one guy. Everyone else had called in. I asked him whether he needed some help, he said yes. I asked one other coworker whether he wanted to help US out with cleaning up the restaurant. I threw in that we might not get paid for it, but it will be noticed.
The regular guy did the back of the house, and I did the front half, other than the bar. The other Prep, he did the bar. We finished a little before 8 am.
We were back at work at 12 noon, and the Chef thanked us for helping out. We weren't paid for the time either. But it felt good to see all that wood shining in the dining room. He told me not to do it, it wasn't the day to polish wood, but I did it anyways.