Time for another great customer service story! If you missed the last few you can read [Gabby's story here] (https://www.jobcase.com/conversations/defd2f32-41eb-5a0e-9e5e-c35e8156ab51?from=https%253A%252F%252Fwww.jobcase.com%252Fcommunity), a [ grateful mother's story here] (https://www.jobcase.com/conversations/9c45f11a-047c-5e12-872f-74adb228817c) and [an elderly man's story here] (https://www.jobcase.com/conversations/e5594a1f-def0-5f78-8f0a-7ad66b0c10bc?from=https%253A%252F%252Fwww.jobcase.com%252Fcommunity). On a visit to a Disney theme park, a little girl and her mother came to a fenced-off area that housed a construction site. The little girl sadly dropped her favorite Disney doll, Belle, over the fence. She never thought she would see her again.

When the park staff retrieved the doll, it was in a sorry state, spattered with mud, dress torn, hair bedraggled. Attempts to find a replacement in the shop proved futile: Belle had been replaced by a newer model. So the doll was taken first to a makeup artist, who washed her and styled her hair, then to the wardrobe department, which made her a new dress, and finally to a “party” with other Disney princesses, with a photographer in attendance.

Good as new, Belle was returned to her owner that evening, along with a photo album that showed what a great time she’d had that day. Later, in a thank you letter, the girl’s mother described the moment of Belle’s return as “pure magic.”

I think what we can take away from this is that YOU always have the power to make someone's day just a little brighter and turn things around for them.

How would you react if that was your daughter or family member?

Happy Customer Service Week!