When Garrick, a Southwest Airlines flight attendant, found himself in the position to help a passenger in need, he went above and beyond the call of duty. I wanted to share another GREAT customer service story [here is the other in case you missed it] (https://www.jobcase.com/conversations/9c45f11a-047c-5e12-872f-74adb228817c)!

Nine-year old Gabby, a type 1 diabetic, was severely anxious about being on an airplane. Garrick, a Southwest crew member, worked throughout the flight to make her more comfortable, bringing her special drinks and trying to make her laugh after he noticed her struggling during takeoff. When the plane hit a serious patch of turbulence, he let her sit in the empty seat next to him, talked to her about his daughter (the same age as Gabby), about her pets, her school, and even let her grab his arm for comfort.

At the end of the flight, Garrick used the PA to tell the whole plane that his new friend — Gabby — had just overcome her fear of flying, and that she deserved a round of applause from the whole plane. “The whole plane clapped for her,” her mother reported afterwards, “It was a wonderful experience on Southwest. We are forever grateful to have met such a beautiful, selfless soul.”

This story reminds us that in ANY job we are doing, we can ALWAYS make a difference.

Happy customer service week!!