Writing a bad contract. I had a friend who's grandfather was dying so I helped her rent a van so her and her family could go say goodbye. In order for them to afford it I waived the additional drivers fee and applied a coupon to her contract. Almost a month later I was let go because they say it was fraud. Even though the company is all about customer service and going the extra mile I was let go. I stand behind my choice as it was an emergency situation and I have done it for several customers before, and never reprimanded for it nor told I was doing the wrong thing. Just shows this company will overlook or ok something until they decide to use it agaisnt you. I begged and pleaded for 3 days trying to save my career with no avail. I was a great asset, helped raise moral, customer service scores, and revenue increase. Unfortunately, standing up for what's right and having a backbone agaisnt management bullies put a target on my back that finally caught up with me.