Norma Jackson

I haven't received my back pay neither I have let people fill it out for me but they saying that it's locked they can't get in it's telling me to put my ID in and I do it I have back pay up until July how do I get help I can't seem to get no one on the phone please help me someone

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Tanna Essick

You have to close out all weekly claims up to Dec. 26. Then go back like your doing weekly cert for the following week and it will tell you to reopen a new claim, it will say click here

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Marilyn Mohamed

When they respond to your portal let them know what had happened and they will reset your claim dating back to unfiled dates. Also, when you log into your PUA account. On the top right corner click and tab on help and it will take you to the support page and fill it up to the instructions it tells you to do.

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J Waites

You file a claim starting from the date you lost your job Due to COVID related problems like everyone else. Good luck with that..

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Isabel Llora

No...you need to send them a chat/email with your question and they say they respond 5-7 days after you sent the question...if all else fails (like I learned the hard way) you will need to call them...good luck..hope this helps

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