Terry in my opinion just from your post alone I believe that you have the basic skills. T he most important skill is to have a smile on your face even if the customer can't see you. I have been doing customer service work for over 8 years. If you have the basic skills such as typing, and answering the phone, because the simple fact is regardless each company is different and they are going to train you on how they do things

Basic skills are fine. If you're in Paducah apply at Teletech and tell them Toni Rhodes referred you

HI, In answer to your question, Microsoft Wordis atool that most people use on occassion to write maybe a resume or as a means to create papers for school or write letters to family and friends. I'm sure you are proficient in the tool and have probably utilized other tools in the Office Suite. If you were include the Office Suite in your resume then make sure you place the versions that you are familiar with. Call Center Support personnel usual have at a minimum computer repair experience be that in the software segement or the hardware or both for a minimum of 5 years experience. An MCSE - Microsoft Customer Support Engineer can troubleshoot a computer from its various stages and can intereract with any customer that has an issue anywhere where there is a problem. If the problem exist in the Network or the Cloud then even greater skillsets are required to figure out where the problem is to resolve it. You can create a resume that incorporates your skill level as far as Microsoft Word goes and there may be a ob that just requires that skill set to land the position. You local Community College will be able to point you in the right direction to acquire the right certification to land you a better position in the world of IT.....I hope this gives you some insight on what skill sets you need to become a CCSE (Call Center Supprt Engineer)

You don't need to be exceptionally savvy on a computer to be hired on and becoming a great asset to the company. A basic understanding of a computer's functions and the ability to type (in most call centers) a minimum of 20-30 wpm is sufficient. Each call center will train you on their own software, systems and processes. So, if your computer skills are strong enough to demonstrate a basic level of literacy, AND you are able to listen well to caller needs while navigating through the tools and resources you learn in new hire training, while accurately inputting information, or finding answers to customer inquiries - you will be fine. So go for it! The hardest part of a call center job is being attached to your computer, inside a cubicle for 8 hours a day. Hope this helps

Basic skills are enough to get you hired but practice your typing skills and sell strong problem solving skills if you get to the interview..

Basically, at Xerox key 25 words per minute. They are hiring like crazy. Other, companies have different regulations. Look up the company and see their requirements. Differently stress your Microsoft word skill along with any other.

Depends the call center Xerox is hiring like crazy. Basically you need to key 25 words per minute.

Well, to begin with you need excellent customer service skills and it helps if you are a people person. You would need to at least be able to do the basics on a computer. I use to work in the Comcast Call Center and started out on the phones. Without those skills, you won't make it. You also need to have common sense for a lot of the customers may be calling with to them a very important question yet to the person answering the call may seem trivial.

Go for it. All they can say is No. stress your prior customer service experience and skills... They will train you on the other stuff.

There is a wide variety of systems used by call centers. Depending on the center it could be home-grown (created by that organization's IT dept based on specs provided) or a third party that has been purchased.

Technology moves at the speed of light, so you will find many centers (having more than 50 agents usually) with multiple systems requiring the ability to learn quickly (most will provide a specific amount of training that the organization has determined will ensure your success), multitask, discern. via listening and probative skills to identify caller needs in an efficient manner.

I would recommend you construct what you expect when you call a customer service call center.

Usually one will find they can identify situations where they received exceptional service or subpar service.

If you can identify what superior customer service means to you, have a servant approach to handling customers and feel confident that you have those subjective /interpersonal skills, you will be successful in CSR role.

Average typing skills and a basic understanding of a windows. environment should be sufficient from a technicam perspective.

As a side note, when I interview applicants for a CSR positon, I am most concerned witb deductive reasoning, active listeining, service experience (Which is not a deal breaker. If the applicant has no experience, I will use my probative skills to identify projected ability to learn, passion for customer satisfaction and the ability to relate and properly commincate what superior/world class/etc service is). etc.

As you can see, technical ability is not even in my top 5 of requirements. It iz assumed that the majority of the population has the ability to navigate the internet and use smarr devices (phones to laptops etc) If you were able to locate this board and post a question, then I would believe you have entry level skills with computers at the very least.

Best of luck in your search!