MY BEST REMEMBERANCE OF MY MOST STRESSFUL DAY AT JTA WAS ON THE M4 ROUTE. I WAS RUNNING BEHIND SCHEDULE DUE TO A TRAIN ACROSS THE ROADWAY. THEN THE CUSTOMETS GOT IRRITATED AND STARTED USING PROFANITY. I HAD TO REASON WITH THAT ALONG WITH THE FACT THAT I'M YET TO GET MORE DISGRUNTLED PASSENGETS ON THE WAY. I HAD TO KEEP MY FEELINGS UNDER CONTROL AND THAT IS NOT SO EASY ON THE M4 ROUTE. ANYWAY, IT ALL PASSED AND IT MADE ME A BETTER INDIVIDUAL IN MY SERVICE TO THE PUBLIC.