We are hiring a Customer Service Representative for one of the clients located in Concord, MA.
Interested? Kindly send resumes to Imran.firstname.lastname@example.org.
Looking for CSR who can handle the intake of new orders and coordinates with the Patient Educator (PE) and Patient Care Representative (PCR), prior to surgery, and schedule delivery of the Medical Compression System (MCS), for home use in the prevention of deep vein thrombosis (DVT). The CSR will data enter new orders, including supporting documentation and inform the PE & PCR of the order to initiate insurance coverage and educate the home use of the Active Care pump to the patient.
Expected Areas of Competence (i.e. KSAs) • Knowledge or understanding of commercial insurance, Medicare, Medicaid, and other governmental and private insurance products, specifically the verification and authorization processes. • Medical terminology and health insurance background required • Have a clinical background or experience
Education/ Experience Requirements • Associates degree or equivalent from a two-year college or technical school preferred • Minimum of 3-5 years customer service experience and/or medical background