Question # 5 what would I tell some one looking to go to work for ICS. Unfortunately, I found out recently that ICS sold out to another freight forwarder about two months ago and the owner retired.

Question #4 What was the biggest mistake I made at ICS? Trusting our main Air Freight Operations Manager to complete a very important high dollar quote before leaving the office. I don't know why he wouldn't finished the time sensitive quote but it cost me and the company one million dollar sale. The boss exploded and gave him a choice, get fired or retire, but get out. He retired. That would have bee a large commission for me.

As for your third question: My / our most stressful day in this business was 911 All HELL BROKE LOSE The rest was history.

Your second question: Regarding my clients getting made at me and how did I handle it? My clients were not mad at me but mad at my company, which can happen when you are dealing with shipping their freight overseas to a foreign country. I listened first to their concerns, assured them I would take care of it and get back to them after I had spoken to the Operations Department and find out what happen that cause this delay and get their shipment back on track as soon as possible. I always kept my word and kept them informed of the progress as it developed until all was well. Most of the time it usually was their own agent they requested was not where he was suppose to have been to clear the shipment through customs, not our fault. I would always smooth things over and say, "misunderstandings do happen" and all was forgiven.