Thinking if I worked hard enough I could move up in the company.

The only mistake I could imagine making at H/H, would be the day I leave. I wish I started my landscaping career with them. As a whole, most of the employee's are good people. Its a large company with a few different divisions. I do hardscaping and have been for the last few years. I do help out in other areas when needed. The owner is personable, a family man, and appreciates hard workers. I don't think I've had a better boss ever. It took a year to find out what's expected of ya.

I was the franchise owner of the Dana Point office for eight years. We had hundreds of clients each year and we were able to help almost all of them.

When I had to charge a man whose wife was dying of cancer $700 even tho his return wasn't that complicated. That is when I decided I would not return the next year,

Ignore the anger at the time. Try to calm them and explain my position. Discuss issues with supervisor.

I loved the office procedures and their professional responses. I loved the pay plan and bonuses. They gave good tax training.

I enjoy seeing with my clients and being able to help them with their taxes. It is nice to be able to help them find ways that they might me able to save. I have some eye problems so am not able to drive in the dark. H & R block has been good about letting me schedule my work times so that I can get to and from work in daylight.

Putting people in positions that actually know the position and are qualified.

I would have to tell them if they're looking for work you should look in another company because the money is not worth the headache and if you have experience doing cleaning then you ain't going to get paid for what you're worth

The clients the schedule location