The freedom of working alone out in the field, along with leaving customers with a great experience whether it being an install or trouble call. The gratification of doing your best and feeling proud at the end of the day.

By getting involved with as many things as possible. The Ambassador program, leadership courses, co-sitting and or shadowing other departments to see what they do. And how communication between the different groups led to a better customer experience for the cable customer and my customer, which happened to be technical operations