Do you have a strong work ethic and a passion for customer service? Do you have the ability to be resourceful, upbeat and love making customers happy?

Limeade is looking for a Technical Lead (to join our Customer Care team. You will be responsible for triaging and troubleshooting all end-user escalations from our Tier 1 team, conducting site configurations, maintaining our knowledge base system, and serving as a platform subject matter expert. You will work cross-functionally with our Customer Success and Operations Teams, as well as our Development Teams, to collaborate on and escalate user issues and bugs, which you will oversee to full resolution. You will foster a positive online community for our members, interact with customer representatives, and work with our product development team and sales executives to turn customer pain into customer delight.

About Limeade:

Limeade is an employee experience software company that helps build great places to work. Our platform unifies employee well-being, engagement and inclusion solutions with industry-leading communications capabilities. Recognized for its own award-winning culture, Limeade helps every employee know their company cares.

They're committed to creating a mission-driven, positive and inclusive culture of improvement made up of the best and brightest people in the business. And they've got the awards to back it up: Puget Sound Business Journal ranked us #1 Best Workplace in Washington, and Seattle Business ranked us one of the top three Best Companies to Work for in Washington State. We’re one of the fastest-growing companies in North America (Deloitte’s Technology Fast 500™), and Fortune magazine recognized us as a Best Workplace for Women. Limeade is a global company that embraces a distributed workforce and has users in more than 100 countries. Our headquarters are in Bellevue, WA.

Responsibilities:

• Enterprise customer service & support for the Limeade SaaS Platform
• Troubleshoot Tier 2 technical issues and work directly with Development teams to bring issues to full resolution
• Triage technical and program issues, utilizing all available tools and critical thinking skills
• Management and subject matter expert of program and platform configuration and communications
• Work cross functionally with our Product and Development teams to resolve issues and liaison customer issues in order to strategically implement and plan new features and processes
• Problem solve directly with clients and gain an in-depth knowledge of the customer and their needs
• Own and execute admin requests such as performing management of paperwork & processes related to participant and member appeals
• Mentor, assist, and support other teams in order to problem solve and track outstanding issues
• Assist in maintaining both internal and external knowledge base articles and documentation
• On a grander scale, you will play a key role at a high-growth, high-tech company and become a critical member of the Operations team

Requirements:

• Ability to demonstrate Limeade’s values in an on-going and consistent way
• At least 2-3 years of experience in a customer service role
• Experience with basic troubleshooting and escalations, as well as the ability to configure specific Limeade features/elements of the platform to fit customer requirements
• Working knowledge of the following tools: Salesforce, Zendesk or other ticketing systems, file decryption tools, Bolger, FTP Servers.

Does this sound like you?

Apply NOW to get started

#workfromhome #Hiringnews #NationwideUSA #jobsearch #customerservice #Limeade

I'm telling you the truth...

If you've been through a relationship, marriage, friendship, or especially a lost...there is no emotion greater than "healing your tears."

It doesn't been you will ever stop crying, feeling the pain and discomfort. However, it can imply that you've climbed another mountain where you can; #1. Work on it, #2. Manage through it, #3. Resolve for the betterment of, #4. Healing through it, in your own special way.

Don't ever forget to cry, and heal the tears, then everything else will fall-in-place.

I Believe You Can...!

I'm telling you the truth...

We unknowingly block our blessings more than we know it. However, here's 5 - Undeniable TIPS you need to know:

#1. You are being blessed, to be a blessing to others. #2. Blessings are transferred to you, and through you, for a greater cause. #3. If you can't be trusted to release a blessing, how can you be trusted to receive one. #4. Open heart, open mind. Closed heart, closed mind. #5. Each one, teach one, then, everyone wins.

Power Principle: (Rom. 12: 2)

Give somebody an encouraging word, and expect nothing in return, then everything else will fall-in-place.

An unforeseen blessing will track you down.

I Believe You Can...!

I'm telling you the truth...

It can take almost a lifetime to figure this out, however, don't let this happen to YOU!

The No. #1 Factor that blocks our progress in life is OURSELVES.

• We do it on purpose.
• We do it on accident.
• We allow others to do it to us.
• We permit past experiences to do it.
• We question our own judgment without cause.

All you have to do is believe it yourself at least 0.001%, try, and apply principles, then your life would begin to change with amazement.

Don't block your "blessings" let them flow, then everything else will fall-in-place.

I Believe You Can..!

I'm telling you the truth...

Yes, you've been through some things in life that wasn't meant for you, and there was no way to really stop it. Your strength comes in knowing that...

No. #1. It wasn't your fault. No. #2. It should have never fell in your lap. No. #3. The pains are still there, and they're real. No. #4. Open your eyes my friend, it's a new day for you.

Write these words down, and put it in your pocket:

• "I'm hurt, but I'm not halted"
• "I'm bent, but I'm not broken"
• "I'm damaged, but I'm not done"
• "I'm bitter, but I'm getting better"

• "I'm depleted, but I'm NOT defeated"

I'm getting ready, because my time is NOW! Then, everything else will fall-in-place.

I Believe You Can...!

I'm telling you the truth...(MUST READ w/o FAIL)

The are many complicated ways you can succeed, and that's a fact. The more complicated, the more confusing it will be to achieve a simple goal.

STEP #1. You have to be familiar with what is called: The Identification Process.

Learn this process, watch life change, then everything else will fall-in-place.

I Believe You Can...!

I'm telling you the truth (MUST READ w/o FAIL)

Good things come to those who wait, and usually it's the leftovers no one else wanted. Don't be next please.

If you want things to come together for you...!THEY CAN! It's like knitting...You have to "set yourself up to be blessed." (1 Chron. 28:12)

PLAN A. Step #1. Step #2. Step #3. Step #4.

Learn this principle, watch life change, then everything else will fall-in-place.

I Believe You Can...!

I'm telling you the truth...(MUST READ w/o FAIL)

There's over 1,001 different ways to walk in life, and each one presents different results:

#1.When you walk by sight you're guaranteed to see things that could block your path.

#2. When you walk by faith, HEyou're promised to see things that your paths.

Choose the right ways in life, then everything else will fall-in-place.

I Believe You Can...!

I never received anything yet #1,2 and 3 stimulus checks at all