Nur Yunlu
Follow

We used to have a dish that some guests/customers sent back to the kitchen, and that dish price was the highest on the menu. Patron's satisfaction was low.

The kitchen team realized the main course When guests sent back the food, and servers delivered complaints about the food as well.

As a server, I was responsible for the customers' experience with food taste and service at the restaurant. If there is a problem with the dish, I should have let the kitchen know. We can fix it as a restaurant team all over.

After the complaints about the dish, I started to let the patrons know about the meal before they ordered it. The patrons appreciated my honest suggestion.

In the end, I care about the big picture! I prefer my guests to have a great experience and come back to our restaurant. Instead of calculating selling the highest price dish and thinking that making extra 10 bucks to make my check bigger!

If your guests can't satisfy with the food and service, it doesn’t matter how their check is high. Patrons will not come back to your business! Don’t forget that if there are no patrons, there is no money for the front house team! #foodservices #foodservice #advice #firstjob #aboutmyjob

13
9 Answers
about 2 months ago
Like
Answer
Share
Phoebe Montrie
Top Answer
5 people found this answer helpful

I've been honest before about certain dishes and you're absolutely right about customers appreciating it! It's better to help someone have the best meal they can so that they're genuinely happy, tip accordingly, and keep coming back! 💓

8w
5
Reply
5 Marked Helpful
Joseph Baron

I don't like sending food back to any kitchen

6w
1
Reply
1 Marked Helpful
Joseph Baron

No I wouldn't say anything people have different taste they may enjoy it don't want to spoil anything

7w
1
Reply
1 Marked Helpful
Theresa Halminiak

I was always honest, especially if a customer asked me about a specific menu item. I have also sent back a dish prior to serving it to the customer if it didn't appear to be up to the restaurant's standards. Customers come back when the service and food are memorable!

8w
1
Reply
1 Marked Helpful
Cynthia Mathis

I appreciate honesty about a meal, especially if it’s expensive. Great job!!

8w
1
Reply
1 Marked Helpful
Harry Rau

You will taste, analyze, and memorize the ingredients, the method of preparation, the menu mix, contribution, and overall sensory impressions across dozens of workers, chefs, and guests..plus be able to effectively communicate across all world cultures..or you do not belong in the Business, fair enough?

8w
1
Reply
1 Marked Helpful
Heath AlvaCommunity Specialist
Community Specialist

I was always honest about a dish; especially if I saw that this dish wasn't finished, complained about, etc. As a server, it's part of your job to ensure that guests have a great time, enjoy the food and want to come back. No one is going to want to come back to a place where the meal was bad. You're doing yourself and the restaurant a disservice if you're pushing meals that are creating more detractors to your spot.

8w
1
Reply
1 Marked Helpful
Angelina Richardson

I'm so glad that you are honest. I appreciate honesty at a restaurant I have never been to. I like to give a really good tip.

8w
1
Reply
1 Marked Helpful
James Farmer

I sure would.

8w
1
Reply
1 Marked Helpful
Add