It works was probably the worst the whole it's a wraptastic day here at it works

To be a CSR, you need to have a lot of patience. Sometimes I get customers who ask me repeated questions or don't understand what I'm trying to tell them. I have to repeat myself a lot when people ask where things are.

Same job title, different job: Blockbuster Video, 1998

At that time, there WAS no live-streaming video, no DVDs, nothin' but VHS tapes (sorry, kids...this was back in the Stone Age, when pizza was delivered by Tyrannosaurus Rex).

Now, waaaaay back then, movies went to VHS 6 months AFTER they left the theaters; this is an important point to remember in what I'm about to tell you about one particular incident... please, before you read past this line, make sure you have no food or drink in your mouth, as I don't want you to accidentally snort/choke on your food/drink.

Mouths clear? Good...on with the show:

This happened on a bright Saturday morning, the day after a movie named Snow Day hit the THEATERS, not home video...a mother & her daughter came in and I greeted them; 5 minutes later, the daughter approached me and guess what movie she asked for? Yep, Snow Day!

Patiently, I explained why we didn't HAVE Snow Day; she thanked me very politely and returned to her mom, and I thought the issue was done...Oh, What Fools These Mortals Be!

Mom comes up to me, all hellfire & damnation, and rages at me wanting to know why I won't rent Snow Day to her daughter; patiently, I explained as I had to her far more polite daughter; she wasn't having ANY of that, no sir!

She ordered me to get a copy out of our back room, the one that said "Employees Only" on the door? She apparently felt that "Employees Only" was code for "This is where we hide the GOOD Stuff!!!"; she tried to open the locked door, then ordered me to let her in there so SHE could look! Then she tells me that she knows why I won't rent it to her: "It's because I'm JEWISH, isn't it?" So I explained that, until she told me her religious affiliation, I had no clue what her religion was, so how could I hold against her something I didn't know? She then gets an "I GOTCHA" look in her eye and said, "If YOU won't rent it to me, then THEY will!", pointing at the little mom-&-pop video store across the street... apparently, this maneuver was supposed to send me scurrying into the back room to fetch that movie I didn't have, right?

So I explained that there were a few things that she needed to know, first:

• "Snow Day" was a Nick Jr. Film. • Nick Jr. Films were owned by Nickelodeon. • Nickelodeon was owned by Paramount Pictures. • Paramount Pictures was owned by VIACOM. • VIACOM was the owner of Blockbuster Video.

Long story short, if a VIACOM owned video store can't get a VIACOM owned Movie on video the day AFTER it hits theaters, there's no WAY that the mom-&-pop video store could get it before us! They leave, and 15 minutes later I get a call from the mom-&-pop video store, asking me why I told this woman they had "Snow Day"!!!!

Thank you for calling MAC. This call may be recorded for quality purposes. My name is Linda and how may I assist you today. Way too long.

Hi Ryan!! Thanks a lot for your concerns! I may have a lot to say that I can think of in regards to this! Just for a little that I can remember would have to be some of the serious calls I had to face, I answered call for employees benefits, I was actually a core administer for different companies, this was my project as a CSR with chime. So some calls may have had to do with very sad things so I must say they had to be some of the worse times, also along with a caller catching me at a time I couldn't be tranquil for there aim to destroying a pure genuine person because of there frustrations. So to avoid the worse as a CSR you may definitely have to be pretty strong or at least able to keep in mind this people do not know you personally so never take anything personal even though daily an constantly that may be hard you may make a sticky note reminder if needed. Sorry if that was a little to much Ryan an if the accuracy wasn't the best. Into next time, which you wouldn't mind hopefully cause I don't want to make the worse out of your job here lol. Into next time, take care.

Unfortunately, we are unable to assist you at this time. Due to your household income we will recommend some other choices.

Customer service isn't for everyone and people may find it difficult to stay patient. Some days I found myself repeating information once, twice, maybe even more than three times to consumers. But it is all about patience and providing accurate information to the consumer. Hard work pays off and excellent customer service is rewarding.