After servicing a customer's car he had an issue with his tpms sensor which would not allow the tire to hold air pressure. Mind you we don't do tires at this shop so he would have had to call a tow truck. I then took him to his home in my vehicle. Got the spare which he had at his home took him back to the shop and helped him replace the tire.

When it starts to merengue for the first time it is very difficult to determine a couple of things how to suspend, how to know how to treat the client but through time everything was happening very well I had the support of my team.

When it starts to merengue for the first time it is very difficult to determine a couple of things how to suspend, how to know how to treat the client but through time everything was happening very well I had the support of my team.

It was actually going out of my way to help my boss that got me in trouble. I was terminated for what they said was a violation of company policy. I accidentally had fallen asleep and failed to complete my job. The daily cash deposit wasn't balanced with what the computer was asking for. I was tired and needed a nap so I can concentrate and figure it out. I should of asked for help from my boss, but it was a Sunday and I was aware that he was out with his family. I ended up sleeping way too late and failed to deliver this deposit to the bank. I explained what I did and why, but the truth was too much. They terminated me the next day.

A few years ago, I received a call from one of my distributors salesman asking for help on an application that he did not have the expertise to tackle on his own. I was five hours away. I made some adjustments drove there that night and met with the customer first thing the next morning. It turned Out that it was pretty substantial opportunity. I went that afternoon and worked up a design and quoted it that night. Then resumed my schedule. We ended up getting the first order,it passed their requirements and we ended up Getting the order for the project that ran for 2 years and generating a significant revenue for both of us. The point is that I could've blown it off and saved the company money. But you sometimes have to take risks to succeed. Sometimes an opportunity generates real revenue and sometimes they don't. But don't walk away unless you are absolutely sure it's a loser.

One of my distributor salesmen called me regarding an application that had high potential. I was a 5 hour drive from the area and the application was beyond the salesman's expertise and there was no way that I could talk him through it. I had to rearrange my schedule somewhat, but I drove the five hours that night and we met with customer the first thing the next morning. I was able to come up with a solution, and return to my scheduled calls the next day. The trip proved successful and we gained a customer that turned into a 2 year project that generate a substantial amount revenue for our distributor and my company. The point is don't walk away from a potential opportunity. Some will be successful and some won't, but you'll never know if you don't take risks sometimes.

As an assistant manager for Blockbuster Video, I had the experience one day of having one of my employees scream bloody murder.

Why? Because, in among the video returns in the Dropbox, there was a 4 ft long boa constrictor... My employee was standing on the countertop, screaming.

I search in on dept in the system and located his container and told me how helpful l had been that should be working customer service, the time l was import rep. Another time when l work at a pharmacy as a manager l deliver a customer's prescription it did bother me .she wanted to tip me off course l said no thank you is part of my job .which it wasn't.

Managing is not just being above your employee , but helping them to have confidence in them self .Training then properly and with respect so they can feel comfortable to do their job. When people are under pressured they get nervous and make mistakes.if they do a good job. You most tell your employees , makes them feel proud and when we need to meet dead lines or do other important they will comply and do a good job.l never had a difficult time working as a manager using those tactics.or has always am for me .lm a team player.

I had a customer ask if we had any can corn in stock. I check the shelf then the sky shelfs. When I didn't see it there I checked my backroom overstock.