Would you say anything about the dish if your guests order it?
If the restaurant you worked at had a dish on the menu, patrons don't be satisfied with that dish.
We used to have a dish that some guests/customers sent back to the kitchen, and that dish price was the highest on the menu. Patron's satisfaction was low.
The kitchen team realized the main course When guests sent back the food, and servers delivered complaints about the food as well.
As a server, I was responsible for the customers' experience with food taste and service at the restaurant. If there is a problem with the dish, I should have let the kitchen know. We can fix it as a restaurant team all over.
After the complaints about the dish, I started to let the patrons know about the meal before they ordered it. The patrons appreciated my honest suggestion.
In the end, I care about the big picture! I prefer my guests to have a great experience and come back to our restaurant. Instead of calculating selling the highest price dish and thinking that making extra 10 bucks to make my check bigger!
If your guests can't satisfy with the food and service, it doesn’t matter how their check is high. Patrons will not come back to your business! Don’t forget that if there are no patrons, there is no money for the front house team! #foodservices #foodservice #advice #firstjob #aboutmyjob
I don't like sending food back to any kitchen
No I wouldn't say anything people have different taste they may enjoy it don't want to spoil anything
I was always honest, especially if a customer asked me about a specific menu item. I have also sent back a dish prior to serving it to the customer if it didn't appear to be up to the restaurant's standards. Customers come back when the service and food are memorable!
I appreciate honesty about a meal, especially if it’s expensive. Great job!!
You will taste, analyze, and memorize the ingredients, the method of preparation, the menu mix, contribution, and overall sensory impressions across dozens of workers, chefs, and guests..plus be able to effectively communicate across all world cultures..or you do not belong in the Business, fair enough?
I was always honest about a dish; especially if I saw that this dish wasn't finished, complained about, etc. As a server, it's part of your job to ensure that guests have a great time, enjoy the food and want to come back. No one is going to want to come back to a place where the meal was bad. You're doing yourself and the restaurant a disservice if you're pushing meals that are creating more detractors to your spot.
I'm so glad that you are honest. I appreciate honesty at a restaurant I have never been to. I like to give a really good tip.
I sure would.
I've been honest before about certain dishes and you're absolutely right about customers appreciating it! It's better to help someone have the best meal they can so that they're genuinely happy, tip accordingly, and keep coming back! 💓