The mall manager john wants his guards to enforce all the rules of crossroads mall with absolutely no conflict. I dealt with a social justice warrior who worked at a store in the mall and two sets of parents who thought their kids should do anything they want, had conflict with the parents and the associate . And got fired for it. john always will side with the complainers over the employees that work for him. He hates it when you disrespect him, but he will disrespect you without thinking about it. And if you disrespect him he will tell you that he will kill you, I do not think he meant it. Jamy the head guard is a nice guy, he will respect you and defend you as much as he can. unless you let everybody do what they want and do not enforce anything, you will not last long there.