When the employees don't listen. Especially the ones that just started the job and think they know more than you

Jeff, as a human we should never get mad we should be disgusted, disappointed and etc., but never mad because we can control our emotions.

Sometimes, when I am feeling out of the love of Jesus I ask him what's in this for me, believe me I am dealing with all kinds of ungodly things daily and I know at the end ir has a lesson in it just for me, if I just allow him to speak to me.

I am a work in progress, standing on his holy words, not allowing things I see or hear to make my heart hard but look for the good in everyone even when I feel hurt myself, believing and standing on his words the only true words. I pray I haven't over stepped my boundaries.

No not really angry. I did get upset it was at myself not my crew.

Clear direction, gives no room for emotional reactions. Its progressive to see what corrections need to made and coach and train staff to be successful. Remember they are your team and if there is poor performance, its up to you to create growth. Business always, never emotional

Its the difference between passion and emotions. Give clear directions and if you need to coach or train, as a manager that the scope of your position. Always business never emotional.

Sometimes when employees make bad service to the customers

No

Ha! All the time. With all the elements involved with this business it's going to happen, accept it. The trick is how you DEAL with the situation that's angered you. You set the tone for the people you lead and manage, which also creates the atmosphere for your guests. If you can keep a cool, focused persona in the instance of an aggravating, stressful situation it will build the overall morale of your staff and better the business.

Yes while training the owners daughter, she just wasn't pick up what I was training her for then after about 2 weeks she said I don't want to even try to do your job and they brought someone else in and told me that if they didn't Succeed that it would reflect poorly on me . I tried my very best to help them and teach them my trade and to No avail , I kept my cool while at work and even when I got Chastised by my boss , I kept it professional. I cried while I was at home because I was trying to train a person to fill in for me while on days off and weekends , I ended up training my replacement instead , I gave my 2 weeks notice in writing and held my head high and did the right thing's until the last minute and was respectful and professional

Yes, I caught an employee stealing. And as I was figuring it out and let her go she was in the lobby talking mess to the guests to get them all riled up. It was a huge mess!