Brightwheel is hiring full time, work from home Customer Engagement Specialist.

This is an entry level job opportunity which is perfect for new job seekers and career changers.

Who you are

• Brightwheel is looking for someone who is passionate about helping our customers succeed.
• You are a people person who loves being on the phone.
• You are always curious and eager to dig in to understand someone’s challenges and needs.
• You are a problem solver who can figure out ways to help our customers get more value.
• You get excited when you get to work with tricky customers and always challenge yourself to turn their frowns upside down.
• You are excited about working at a startup on a rapidly growing team where our goals and processes evolve every day.
• You are comfortable owning customer adoption and retention goals. And you’re passionate about technology and improving the world through education.

What you’ll do

• Ensure that all customers continue to get exceptional value from brightwheel and stay customers for a long time
• Call, email and text our current customers and assess their engagement level with brightwheel
• Deeply understand customer needs and drive deeper engagement with brightwheel through training, adoption of additional features (including driving towards Closed Won on upsell features), engagement with our online resources, and more
• Lead check-ins and negotiations with customers up for renewal
• Act as the “voice of the customer”, providing input to Product and Engineering teams
• Partner with teams across brightwheel, including Sales, Marketing and Customer Success to build out our full Engagement team and approach

Get more job details and apply online today at https://jobs.lever.co

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