Soft vs Technical questions in an IT support interview
what I have seemed to notice is that most of the "soft" questions are generally the same. But when it comes to the technical questions, this differs widely. I have done about 4 interviews since my layoff, all for different types of IT Support positions and the "technical" questions were all different so they were not that easy to prepare for them from one interview to the next. But I think for the technical questions they don't want to hear a correct specific answer, rather your frame of mind and how you would solve a problem like this. For example, some technical questions I have been asked is: What do you do when you can't connect to a printer and print something? My laptop doesn't turn on? What is the difference between a switch and a router? What is DNS/DHCP? What are 7 layers of the OSI model?
I think that is pretty common in most fields Joseph Leibu . The questions will always vary. How do you feel you answered those previous ones?
I literally hate this. There is no single way to solve most technical issues and most of it you are clicking around while you explain. So why would you ask a question that involves multiple steps and each step could have multiple alternatives.