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Major customers serviced in St. Louis Metro, Missouri, Illinois and Texas include: PNC BANK, BANK OF MONTREAL, CIGNA, WAL-MART, TARGET, HOME DEPOT, LOWES: IT DESKTOP SUPPORT, SERVERS, PRINTERS AND REMOTE and ONSITE BASED SUPPORT, POS-CASH REGISTERS, CARD READERS AND OTHER GPD DEVICES.
*Selected and Dispatched to represent the Compucom St. Louis team to travel to Houston, TX and assist with IT Support needs for the 2017 Hurricane relief efforts.Onsite computer/printer/point of sale field technical support specialist. Certified to work on (OEM) Dell and Lenovo/IBM machines, as well as providing support for HP, Sony, Lexmark, Apple and others. Specializing in hardware installs/upgrades/installations/break-fix, desktop support, data migration.
for the PC Windows Migration Project at American Water (Missouri and Illinois) (CONSULTING):
Windows XP to Windows 7 Migration Project: provide onsite implementation of the Windows migration and support of the end users using tools such as Windows Easy Transfer Utility and User State Migration Tools (USMT). Responsible for providing onsite and phone based 2nd level help desk technical support to the end user (working within a team support environment). Provided support with: networking, active directory, VMWare, Lotus Notes, VOIP Phone System.
for the PC Windows Migration Project at Dentons Global Law Firm (CONSULTING):
Windows 7 / Office 2010 Migration: provide onsite implementation of the Windows migration and support of the end users. Proven project management experience utilizing data and settings migration, imaging, application installation, and technologies. Responsible for resolving technical escalations arising during the migration and overall daily IT Tech support. Provided support with: networking, active directory, VMWare, Microsoft Office Suite, VOIP Phone System.
*Senior level Specialist for the PC/Network/Server/Printer Implementation Project at Hewlett-Packard (CONSULTING):
Advanced level onsite support at major financial institution: Installing, Staging, Configuring, Supporting new PCS/Monitors/Servers/Printers/Copiers/Proprietary Digital Equipment in Bank of America locations around metro St. Louis and neighboring states. Removal and Staging new equipment per Corporate and individual workplace standards and image file. Running G Disk Hard drive Wiping and Debian Live verification processes.
The leading analytical laboratory for environmental testing services in the US with over 90 locations)
IT Support/Electronic Disc Deliverables Analyst: Configured / installed / upgraded workstations for new and current employees in all departments. Provided the overall 2nd level technical support to all departments. Performed basic network / work station technical support functions, copier / printer troubleshooting, and scheduling of maintenance appointments. Tracked computer / IT assets and assisted with roll-out of new PCs, dual monitor and software setups to all departments.
*Produced accurate client electronic disc deliverables (EDD's) using programming tools such as MS Access, Excel, Visual Basic and LIMS. Verified compliance with client requirements.
*Coordinated with laboratory personnel to ensure accurate data entry in LIMS.
*Managed projects through data completion including confirmation of final product.
*Performed weekly/monthly laboratory instruments/equipment/supplies asset tracking and consignment.
Added, maintained, printed, faxed, and updated customer information and data through various proprietary financial database systems. Tracked, updated, and managed daily TPO Incentive reports via MS Excel and Word.
*Provided technical support via phone and Internet for AT Wireless customers.
*Helped company attain highest technical customer service ratings as determined by external auditors. Earned 100% marks in all categories (communication/listening skills, problem resolution and politeness).