C3/CustomerContactChannels just added several immediate hire work from home customer support employment opportunities.

In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for client members or customers.

C3/CustomerContactChannels offers the opportunity for you to earn additional cash incentives in addition to your base pay (e.g., Depending on the Client/Program you are assigned, you could earn incentives for: Overachieving Performance, Upsell and Solution Selling, etc.).

C3/CustomerContactChannels offers medical, dental, vision, and 401K benefits as well as earned PTO.

Job Responsibilities:

• Professionally handle a high volume of incoming calls
• Thoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and services
• Ability to utilize and navigate multiple systems simultaneously
• Be dependable and meet all attendance requirements
• Resolve customer issues via one call resolution guidelines and/or escalated process
• Meet or exceed company and client performance metrics
• Maintain a balance between company policy and client benefit in decision making
• Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and their customers
• Ability to accept and embrace changes within the current business environment

Interested? Get more job details and application information at https://customercontactchannels.wd1.myworkdayjobs.com

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