Truth is all I can offer. There were far too many highly stressful days to be able to choose only one because there was zero tolerance for errors with our owner and the character of the clientele. if, and I emphasize if, a client showed displeasure in any way, it was to be made right. We couldn't do enough to please. If, however, a client was extraordinarily impossible to please and the owner determined that, as he liked to say "we're not for everyone'... I've seen him on several occasions descreetly approach the table, inform them that they have no check and to please leave and not return.

For good clients we had great latitude and autonomy in deciding (as maitre d' or bartender) upon and doing whatever was necessary.