At Hilton they make it seem like a great place to work when you come in and you quickly see how downhill it goes. There is very inconsistent management and you never have any support. They dont train people well on situations where you actually need training such as policy changes or special customer service problems like returns and such. They show you your basic job functions and then never help you again. They also have a habit of playing favourites without bothering to hide it because they just expect you to look the other way when management is doing something wrong. HR is absolutely no help since they work on property and basically just work to cover up any complaints.