Alorica-at-Home, (Anywhere USA), has an exciting opportunity for agents to take calls for small businesses that are currently crashing due to Covid-19 and give them the information on where to go etc.

This is a one day training and is SELF-Paced training

• $13.00/hr for training and call taking
• Looking for agents to work 30-40 hours a week on a set schedule
• Scripted Environment
• Hours of Operation:24 hours a day 7 days a week
• Landline or VOIP through a major internet provider required
• Bilingual in English and Spanish

Alorica-at-Home Agents are responsible for receiving and processing various incoming phone calls for numerous clients in accordance with policies, procedures, quality standards, and federal laws and regulations. Additional responsibilities pertaining to call and sales function are (but are not limited to):

• Receive and process incoming phone calls for clients, which includes obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues, providing customer service, adhering to scripts, and attempting to make up-sells.
• Ensure that calls are processed in strict adherence to established policies, procedures, and quality standards, as well as any federal laws and regulations.
• Successfully complete initial on-the-job training, as well as any new product or on-going training.

For more job details and application instructions go to https://jobs.alorica.com

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