The Support.com Customer Service Technician (Remote) is an entry-level role which provides inbound customer service support for basic troubleshooting and resolution of service-related problems for high-speed internet and wireless gateways.

"Work from home - no commute. Great co-workers. It's not a horrible place to work. I actually like working here." - Glassdoor Review

This is an exciting work from home opportunity requiring you to work and engage with others in a virtual environment, while providing our customers with a high-quality customer service experience. As a Customer Services Technician (Remote) you will be fully trained to perform the following duties:

• Answer inbound calls and greet customers
• Determine scope of customer issue in an effective and professional manner
• Manage credit card processing when necessary
• Promoting and selling new products and services that will benefit the customer
• Encourage completion of customer surveys
• Effectively resolve customer issues in a timely manner
• Properly document all customer interactions
• Adhere to quality standards determined by the company
• Represent the company in a professional and ethical manner
• Maintain high level of customer satisfaction with focus on first call resolution
• Become a customer advocate
• Resolve customer requests by investigating problems, developing solutions and recommending additional products and/or services relevant to assessment of the customer needs

Job Qualification & Requirements:

• 1 year of related experience in a customer service environment
• Must be willing to HELP customers
• Demonstrated good attendance with previous employer(s)
• Ability and desire to overcome customer objections
• Ability to follow guided paths to solve customer questions/concerns
• Must complete a pre-hire drug screen and background check
• Experience in the work from home environment is a plus
• Must be at least 18 years

Get all the job details at Customer Service Technician Job Description and submit your online application today for immediate employment consideration.

#hiringnews #jobsearch #customerservice #workfromhome