Nur Yunlu
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Upselling is the practice of encouraging guests to purchase higher-end food or drinks, for example, the server suggested an expensive dish.

Cross-selling offers guests a different but complementary item in addition to what they have already chosen, for example, the server recommends the wine with a pair of the guest's dishes.

Most restaurant managers or owners expect servers to sell expensive foods and wines.

Every guest has a different financial background and budget to spend money at the restaurant.

Upselling shouldn't have become harassing your guests to make them buy something they didn't like or need.

It always makes me feel uncomfortable because it does not make sense to me to try to sell something that people do not want to purchase.

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about 2 months ago
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6 people found this answer helpful

I think it all comes down to time and place. Some times I go to eat and just want what I went there for. Sometimes I'm unsure and ask for suggestions. I don't like being upsold, but I usually don't mind similar alternative suggestions.

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Ford Simpson

That's because you are polite and helpful. I don't frequent establishments that have their sights only on my wallet.Thanks for being you,we appreciate that,Ford

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Jesse Stuepfert

I prefer to cross-sell because that means that I can predict what they like through their first order which can be easier because customers don't usually like to buy something different from their usual order especially if it is more expensive

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Axel Lofstrand

Disappointed. Stupid as forcing your kids to go sell lemonade so you can clear the cuboards and score some action. Fine go ahead. Ask me your just a bad owner/manager for carrying those methods out. If im a regular and the server is always acting like that. I wont be around much. Because I like talking to honest people. I like to hear what they think. I dont care if they thinks bad or good. I make that decision on my own. Get a new job and pick another franchise. Cause the product should always sell it self. Not some two tongued server.

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Zelphery Ishman

Cross selling because I want to make my customers feel comfortable when I approach or speak to them

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christine zambrano

Up sell. It’s more effective if something goes well with the dish. I sometimes don’t want to try something new because I know what I’m ordering now and know if it’s worth the extra money

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Nelly Barbery

Cross-selling

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Theresa Halminiak

I always preferred cross-selling. I feel like upselling comes across as too pushy at times. We were definitely trained to do both, of course!

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Jessica Calderon

Agree! A customer does not want to feel harassed or pressured to buy... a good server/bartender wants the customer to have a great experience while they make money lol

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Heath AlvaCommunity Specialist
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My upsells were more in the customization of sandwich or a burger. Instead of a hamburger do you want a cheeseburger, would you like to add bacon? I remember that in one place I worked with a shameless upseller who would ask how many slices of cheese they'd like on their cheeseburger because the place charged an extra $1 per slice. All for $.10 - $.15 more to your tip. That was never worth it in my opinion.

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