There are times when you will get back to back calls and seems as if you cannot switch your status quick enough and this is when doctors seem to call in about claims status. Even though you are trained on what we can see regarding claims status, the doctors offices do not think the reps know what they are doing. Word of advice is if you stumble on your words or say "um" a lot then that is when they pounce and will ask for a supervisor all because you could not answer the questions they throw at you.